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Error: License has expired even though we still have support



We are receiving an error message with our PRTG installation that our license has expired even though we have support until 12/20/2020. I have tried rebooting the core server, installing a trial key, and reinstalling our commercial key but, we are still seeing the same error message. What could be causing the problem? This is our production system and we need help urgently.

expired expired-license prtg prtg-license

Created on Feb 24, 2017 5:46:01 AM

1 Reply



Hello jnye,

Thank you for your KB-Post.

May I please ask you to open a support ticket for that inquiry (using the ticket no PAE830912) and to send us the last six digits of your license key and your current System-ID as well? This would allow me to check the current status of your license in our system.

You should find both information under Setup >> License.

Thank you very much in advance.

Best regards,

Created on Feb 24, 2017 6:15:39 AM by  Sven Roggenhofer [Paessler Technical Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.