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Problem with Notification [PRTG ]

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0

Hi , i have a problem with notifications

------------------------------------------------------------------ Please note the following:

Is your PRTG administrator's e-mail address properly written? [[email protected]]

Does the PRTG central server have access to a DNS server? Check the Windows DNS settings.

Are TCP connections to the SMTP server allowed by your firewall and network? Some networks block outgoing access on SMTP ports. Check the settings of your firewall and proxy, as well as your Internet access policies.

Are the settings correct? Check the SMTP routing settings in the PRTG system administration. SMTP Routing Parameters

email email-notifications notification-deilvery notifications

Created on Feb 27, 2017 7:56:35 PM



5 Replies

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0

Hello,

Thank you for the KB-Post. Which exact PRTG Version are you running?
Also, please click on "Test" on an email-notification in PRTG, and then keep an eye on the messages in the System Log (select Logs | System Events | Notifications from main menu). When trying to send an email, PRTG logs whether sending was successful or not. Are there any errors referring to sending the test email?

best regards.

Created on Feb 28, 2017 11:47:37 AM by Torsten Lindner [Paessler Support]



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Version : PRTG Network Monitor 17.1.28.1341 I tried to click on TEST but nothing happening .i didn't receive any notification in my mailbox so please help me

Created on Feb 28, 2017 5:31:46 PM



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After clicking on the "Test"-Button on the notification, did you keep an eye on the messages in the System Log (select Logs | System Events | Notifications from main menu)? Which error message did appear there?

Created on Mar 1, 2017 8:19:55 AM by Torsten Lindner [Paessler Support]



Votes:

0

Hi Thanks for reply

this is what i find in select Logs | System Events | Notifications in Message Status sending Email: DNS Server: 192.168.1.1 E-Mail: "[email protected]". Can not connect to MX servers for address [email protected].

Created on Mar 1, 2017 3:34:34 PM



Votes:

0

Is the PRTG host server allowed to perform SMTP-relay to outside domains?

Also, which target domains did you try for email-addresses? Are / were according mx-records defined, on the DNS servers, which the machine running PRTG, can reach?

Created on Mar 2, 2017 8:58:10 AM by Torsten Lindner [Paessler Support]




Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.