New Question
 
 
PRTG Network Monitor

Intuitive to Use.
Easy to manage.

300.000 administrators have chosen PRTG to monitor their network. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free PRTG
Download >>

 

What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general. You are invited to get involved by asking and answering questions!

Learn more

 

Top Tags


View all Tags


License Status: Temporary activation. License already in use on a different system.

Votes:

0

Your Vote:

Up

Down

Dear Paessler Support Team,

we are using PRTG Version 16.4.28.7421. PRTG-Server is running on a Virtual Maschine. We do have a commercial License with active maintenance. We changed something in our virtual infrastructure. (New ESXi Host-Servers with Intel CPUs - former servers were equipped with AMD). Could this be the reason for the message? We did'nt changed anything on the virtual machines, just moved them to the new ESXi Hosts.

"The problem should be fixed with the latest PRTG version. Please download it from the shop and install it. Remember to update your EC installation as well, since the bug mainly originates from a bug within the EC :)"

Is this the same Problem and if yes was it solved in the new Version PRTG 17?

Cheers René

license prtg virtual-machine

Created on Mar 3, 2017 9:11:38 AM by  René König (110) 1 2

Last change on Mar 3, 2017 10:09:11 AM by  Luciano Lingnau [Paessler Support]



2 Replies

Accepted Answer

Votes:

0

Your Vote:

Up

Down

Hi,

It should be fixed within v29, but changing the processor does indeed change the system ID. Please open up a support inquiry so we can activate it properly :)

Created on Mar 3, 2017 11:11:26 AM by  Stephan Linke [Paessler Support]



Votes:

0

Your Vote:

Up

Down

Hi Stephan,

yes, that was helpful.

Thanks a lot! René

Created on Mar 3, 2017 12:34:48 PM by  René König (110) 1 2



Please log in or register to enter your reply.


Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.