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Acknowledgement defaults



While acknowledging alerts, is there a way to remove all other options except for "Acknowledge Indefinitely", and also a way to require message/notes when acknowledging? Our helpdesk has a habit of acknowledging for only a few hours/days and/or not entering notes. I'd like to be able to limit what options they have.


acknowledgement customize default

Created on Mar 14, 2017 12:58:50 PM

1 Reply



Dear mgross

Such configuration is not possible, I am sorry.

Even though PRTG is quite flexible, in many cases we decided to offer a good standard solution with no further customization.

Created on Mar 14, 2017 7:58:36 PM by  Arne Seifert [Paessler Support]

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