New Question
 
 
PRTG Network Monitor

Intuitive to Use.
Easy to manage.

200.000 administrators have chosen PRTG to monitor their network. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free PRTG
Download >>

 

What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general. You are invited to get involved by asking and answering questions!

Learn more

 

Top Tags


View all Tags


Installed Trial version, has passed 30 days, now says Disconnected.

Votes:

0

Your Vote:

Up

Down

After successfully installing the trial version of PRTG, set up multiple sensors. Before the 30-day limit, I reduced the number of sensors to below 100 (currently 91). After the 30 days, it continued to run for a couple of weeks. BUT now it says Disconnected for the Status of the Core Probe\Server and no data is being collected. One installation on one physical server, Win2003 SP2 32-bit. Please advise on how to fix this where it will run the stated 100 sensors or less for the stated FREE of charge for the stated period of FOREVER.

disconnected free license prtg trial

Created on Mar 20, 2017 2:45:49 PM by  CustomSeating (0) 1



3 Replies

Accepted Answer

Votes:

0

Your Vote:

Up

Down

This is probably just a problem with the probe service. Has the PRTG server itself been restarted? Or at least both the Core and Probe service? What PRTG version are you currently running?

Created on Mar 20, 2017 7:17:45 PM by  Stephan Linke [Paessler Support]



Votes:

0

Your Vote:

Up

Down

Thanks for the quick response!

Yes, the Core and Probe services had been restarted this morning. I went to restart the physical server just now and it hung (luckily just an old test server). After the hard boot, had to restart Core and Probe services via Administration Tool. Now sensors showing data. Had put in new Free key after restarting Core and Probe services (via web console) this morning but still showed as expired. However do now see Licensed Edition as "... Freeware (Trial Expired)".

PRTG Core version 17.1.28.1032

Is there a recommended restart schedule for the Core and Probe services and\or the physical server?

Created on Mar 20, 2017 8:13:56 PM by  CustomSeating (0) 1



Votes:

0

Your Vote:

Up

Down

You should be all set now regarding the license. Please update your PRTG to the latest version available via auto update, as yours is prone to probe/core crashes, unfortunately.

Afterwards, it should stable again :)

Created on Mar 20, 2017 8:29:58 PM by  Stephan Linke [Paessler Support]



Please log in or register to enter your reply.


Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.