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IBM System X sensors could not find any disk/data on this device (PE187/PE188/PE194)

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I am using an IBM System x server and when I try to add any of the IBM-specific sensors, I get one of the following errors:

Sensor	Error Message
SNMP IBM System X Logical Disk	The sensor could not find any disks on the monitored device. The reason might be a Windows security feature that prevents automatic integration of the Windows SNMP agent with the components from IBM. To resolve this issue, see https://kb.paessler.com/en/topic/73914. (code: PE188)
SNMP IBM System X Physical Disk	The sensor could not find any disks on the monitored device. The reason might be a Windows security feature that prevents automatic integration of the Windows SNMP agent with the components from IBM. To resolve this issue, see https://kb.paessler.com/en/topic/73914. (code: PE188)
SNMP IBM System X Physical Memory	The sensor could not find any matching data on the monitored device. To resolve this issue, check if SNMP is enabled on the device. Also check if the Dell OpenManage Server Administrator is correctly installed on the target server. Or check if the needed OIDs can be reached. For more information, see https://kb.paessler.com/en/topic/68040. (code: PE187)
SNMP IBM System X System Health	The sensor could not find any IBM system health metrics on the monitored device. The reason might be a Windows security feature that prevents automatic integration of the Windows SNMP agent with the components from IBM. To resolve this issue, see https://kb.paessler.com/en/topic/73914. (code: PE194)

The IBM Systems Director platform is installed and configured as pointed out in the article What are the requirements to monitor IBM System x?, but I am still unable to deploy any specific sensors. Other SNMP sensors are working.

error-messages ibm ibm-system-x pe187 pe188 pe194 prtg snmp

Created on Apr 3, 2017 8:05:30 AM by Luciano Lingnau [Paessler Support]

Last change on Nov 29, 2019 12:05:45 PM by Maike Behnsen [Paessler Support]

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This article applies to PRTG Network Monitor 19 or later

Finding Disks with SNMP IBM System X Sensors

If your SNMP IBM System X sensors cannot find any disks, first try using our free SNMP Tester to see if SNMP is enabled on the System x device. You should be able to read the uptime if SNMP is working.

Also, once you have confirmed that SNMP is working, you can use the tester to do a walk on the following OIDs to check if the required data is available:

Sensor	Base OID
SNMP IBM System X Logical Disk	1.3.6.1.4.1.2.6.159.3.5
SNMP IBM System X Physical Disk	1.3.6.1.4.1.2.6.159.3.4
SNMP IBM System X Physical Memory	1.3.6.1.4.1.2.6.159.1.1.2120.1
SNMP IBM System X System Health	1.3.6.1.4.1.2.6.159.1.1

The sensors only work if these queries provide a response.

IBM System X Sensors on Windows Server 2012 R2

According to IBM, a new security feature in Windows Server 2012 R2 prevents automatic integration of the Windows SNMP agent with the components from IBM. This leads to the data being unavailable when the agent is polled. The following IBM Systems Director software versions are officially affected:

6.3.7
6.3.6
6.3.5

So if you have checked all of the sensor's remarks but you still do not get a response and you run your IBM System x server on Windows Server 2012 R2 or later, refer to the IBM article IBM Support: Configure Simple Network Management Protocol (SNMP) on Windows Server 2012 R2.

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Created on Apr 3, 2017 8:09:33 AM by Luciano Lingnau [Paessler Support]

Last change on May 27, 2019 5:57:41 AM by Maike Behnsen [Paessler Support]

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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.

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