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IBM System X sensors could not find any disk/data on this device (PE187/PE188/PE194)

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I'm using an IBM System x server and when I try to add any of the IBM-specific sensors, I get one of the following errors:

SensorError Message
SNMP IBM System X Logical DiskCould not find any disk on this device. (code: PE188)
SNMP IBM System X Physical DiskCould not find any disk on this device. (code: PE188)
SNMP IBM System X Physical MemoryCould not find any matching data on this device. (code: PE187)
SNMP IBM System X System HealthCould not find any IBM System Health metrics on this device. (code: PE194)

The IBM Systems Director platform is installed and configured as pointed out in this article but I'm still unable to deploy any specific sensors. Other SNMP sensors are working.

error-messages ibm ibm-system-x pe187 pe188 pe194 prtg snmp

Created on Apr 3, 2017 8:05:30 AM by Luciano Lingnau [Paessler Support]

Last change on Apr 10, 2017 4:34:14 PM by Gerald Schoch [Paessler Support]



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This article applies to PRTG Network Monitor 16 or later

Finding Disks with SNMP IBM System X Sensors

If your SNMP IBM System X sensors cannot find any disks, first try using our free SNMP Tester to see if SNMP is enabled on the System x device. You should be able to read the uptime if SNMP is working.

Also, once you have confirmed that SNMP is working, you can use the tester to do a walk on the following OIDs to check if the required data is available:

SensorBase OID
SNMP IBM System X Logical Disk1.3.6.1.4.1.2.6.159.3.5
SNMP IBM System X Physical Disk1.3.6.1.4.1.2.6.159.3.4
SNMP IBM System X Physical Memory1.3.6.1.4.1.2.6.159.1.1.2120.1
SNMP IBM System X System Health1.3.6.1.4.1.2.6.159.1.1

The sensors only work if these queries provide a response.

IBM System X Sensors on Windows Server 2012 R2

If you have checked all of the sensor's remarks but you still do not get a response and you run your IBM System x server on Windows Server 2012 R2 or later, please refer to this article:

According to IBM, a new security feature in Windows Server 2012 R2 prevents the automatic integration of the Windows SNMP agent with the components from IBM. This leads to the data being unavailable when the agent is polled. This officially affects the following IBM Systems Director software versions:

  • 6.3.7
  • 6.3.6
  • 6.3.5

For a complete description of the issue and the workaround instructions, please see the article by IBM as linked above.

Created on Apr 3, 2017 8:09:33 AM by Luciano Lingnau [Paessler Support]

Last change on Apr 10, 2017 4:30:33 PM by Gerald Schoch [Paessler Support]



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.