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Missing configuration auto-backups folder.

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Dear support,

I can't locate the folder 'Configuration Auto-Backups' on the Data folder directory that you've given. I've been to core administrative tools to create a configuration snapshot but no luck. I already configure my folder options to see hidden files. Still no luck.

Regards

Mk

auto-backups configuration prgt

Created on Apr 7, 2017 6:57:08 AM by  mkcaseles (0) 1



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Dear Mk,

Please open the PRTG Administration Tool, switch to the Logs and Info tab and click on Open Log Folder... to go directly into the data-folder of PRTG.

There you should find the Configuration Auto-Backups folder.

Best regards,
Sven

Created on Apr 7, 2017 8:32:37 AM by  Sven Roggenhofer [Paessler Technical Support]



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Dear Sven,

I've tried your advice regarding on locating the missing folder but still it's not there.

Regards, Mk

Created on Apr 10, 2017 1:00:54 AM by  mkcaseles (0) 1



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Hello Mk,

Then proceed like this to identify the current/correct location of the data path:

  • Open PRTG Administration Tool on the PRTG server
  • Go to tab "Core Server" for manually checking the data-path configured there

Kind regards,

Erhard

Created on Apr 10, 2017 7:13:53 PM by  Erhard Mikulik [Paessler Support]



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.