New Question
 
 
PRTG Network Monitor

Intuitive to Use.
Easy to manage.

200.000 administrators have chosen PRTG to monitor their network. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free PRTG
Download >>

 

What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general. You are invited to get involved by asking and answering questions!

Learn more

 

Top Tags


View all Tags


PRTG Web Interface Disconnection

Votes:

1

Your Vote:

Up

Down

Hello, We have a 24/7 7/7 monitoring center that uses PRTG, we have regular disconnections from the web interface (we checked the box to keep the connection active). Any idea ?

disconnected prtg web-interface

Created on Apr 11, 2017 9:27:58 AM by  PhilippeBIOT (1) 1



5 Replies

Votes:

1

Your Vote:

Up

Down

When you get disconnected, Do you get the same screen of the automatic logout option?

Created on Apr 12, 2017 1:27:10 PM by  Giacometti (21) 1



Votes:

0

Your Vote:

Up

Down

I haven't got any logout Screen. Only my screen of PRTG frozen. After, when i do "F5" , i'v got the logon screen

Created on Apr 13, 2017 7:15:42 AM by  PhilippeBIOT (1) 1



Votes:

0

Your Vote:

Up

Down

Hello PhilippeBIOT,
thank you for your Post.

Please check the footer of the Web-interface, which PRTG version is being run?
Also, which browser and version are you using?

Best Regards,
Luciano Lingnau [Paessler Support]

Created on Apr 13, 2017 10:33:50 AM by  Luciano Lingnau [Paessler Support]



Votes:

0

Your Vote:

Up

Down

PRTG V15.1.15.2022 Same issue for all navigators (IE, Firefox, Chrome)

Created on Apr 13, 2017 12:13:32 PM by  PhilippeBIOT (1) 1



Votes:

0

Your Vote:

Up

Down

Hello PhilippeBIOT,
thank you for your reply.

PRTG V15.1.15.2022 is over 2 years old, I'm afraid that we do no longer support these versions. You should contact the monitoring center and suggest an update. A lot has changed in these last two years, the release notes are available here:

Best Regards,
Luciano Lingnau [Paessler Support]

Created on Apr 13, 2017 1:06:39 PM by  Luciano Lingnau [Paessler Support]



Please log in or register to enter your reply.


Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.