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PRTG Network Monitor

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PRTG Web Interface Disconnection

Votes:

1

Hello, We have a 24/7 7/7 monitoring center that uses PRTG, we have regular disconnections from the web interface (we checked the box to keep the connection active). Any idea ?

disconnected prtg web-interface

Created on Apr 11, 2017 9:27:58 AM



5 Replies

Votes:

1

When you get disconnected, Do you get the same screen of the automatic logout option?

Created on Apr 12, 2017 1:27:10 PM



Votes:

0

I haven't got any logout Screen. Only my screen of PRTG frozen. After, when i do "F5" , i'v got the logon screen

Created on Apr 13, 2017 7:15:42 AM



Votes:

0

Hello PhilippeBIOT,
thank you for your Post.

Please check the footer of the Web-interface, which PRTG version is being run?
Also, which browser and version are you using?

Best Regards,
Luciano Lingnau [Paessler Support]

Created on Apr 13, 2017 10:33:50 AM by Luciano Lingnau [Paessler]



Votes:

0

PRTG V15.1.15.2022 Same issue for all navigators (IE, Firefox, Chrome)

Created on Apr 13, 2017 12:13:32 PM



Votes:

0

Hello PhilippeBIOT,
thank you for your reply.

PRTG V15.1.15.2022 is over 2 years old, I'm afraid that we do no longer support these versions. You should contact the monitoring center and suggest an update. A lot has changed in these last two years, the release notes are available here:

Best Regards,
Luciano Lingnau [Paessler Support]

Created on Apr 13, 2017 1:06:39 PM by Luciano Lingnau [Paessler]




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