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Error starting core service after upgrade to vesion 16.1.21.1924

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After an upgrade from version 15.1.15.2022 the core server won't start anymore. We get an message that the webservice has an issue starting.

In the PRTG Core Server Log, a message is displayed: 11/04/2017 14:17:40 Ticket ReadHeaders Exception: List does not allow duplicates ($07B3) 11/04/2017 14:17:40 Startup: Problem during startup: List does not allow duplicates ($07B3)

We already tried to replace the config file wich didn't help

error server-upgrade webserver

Created on Apr 11, 2017 12:32:23 PM

Last change on Apr 11, 2017 7:07:34 PM by Stephan Linke [Paessler Support]



2 Replies

Votes:

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Your configuration file should be fine, but your ticket database is corrupted. Stop the PRTG Core Server service and head to PRTG's data Directory, within the Ticket Database folder rename(or delete) the existing ticketdata.dat file.

Once this has been done, start the PRTG Core Server service again.

Please note that this operation will purge the current corrupted ticket database, but this will also remove all existing tickets from the database. You shouldn't experience any new crashes after this procedure.

Created on Apr 11, 2017 7:12:38 PM by Stephan Linke [Paessler Support]



Votes:

0

Thank you very much. This solved the issue.

Created on Apr 12, 2017 5:40:43 AM




Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.