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Device Template not working fine

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Hi there

I created a Device (SUSE Linux Enterprise with Oracle installed) with some Standard Sensors (Ping, Memory, SSH Disk, SSH Load) and 17 Oracle SQL V2 Sensors.

Then I created a Device-Template from this Device.

When I start an Auto-Discovery on two other Devices (by Hostname) based on this Template, I got only the Standard-Sensors (Ping, Memory, SSH Disk, SSH Load) but none of the SQL-Sensors.

Why are these SQL-Sensors not Discovered? I checked the Template-File and all these Sensors are there. Would be hard work to Clone every Single Sensor from the Original Device to the new created Devices.

I realized that Cloning the complete Device to a new One is working, but then I need to do that for all other Devices I need, and there are not only these 2 Devices. I need about 60 similar Devices, that's why I thought about using a Template.

Devices are the exactely the same OS. PRTG Version is 17.1.30.1618

Thanks in advance and regards Marcel

oracle oracle-sql-sensor template

Created on Apr 12, 2017 7:18:14 AM by  Marcel Zerbini (10) 1



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Hi Marcel,

Please make sure that the Database Credentials are correctly entered for all devices, better in the parent group settings. If this is checked, then please check the Auto Discovery Log under ""C:\ProgramData\Paessler\PRTG Network Monitor\Logs (System)\".

Created on Apr 12, 2017 11:20:42 AM by  Dariusz Gorka [Paessler Support]



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Hi Dariusz

Thanks for your reply.

DB-Credentials are all the same inherited from Top Level. Checked for the Log-File but there is no System Log-File from today or yesterday when I started testing with Templates.

Thanks and regards

Created on Apr 12, 2017 11:54:22 AM by  Marcel Zerbini (10) 1



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Hi Marcel,

There should be a "Auto Discovery Debug Log.log" file on either the PRTG Core Server or the Remote Probes system.

Created on Apr 12, 2017 12:46:21 PM by  Dariusz Gorka [Paessler Support]



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Hi Dariusz Found the Log-File on the Core-Server. I only checked the Probe before and there was no Log-File.

There are a few Port-Errors on these 2 Autodiscovered Devices:

01.04.2017 02:39:55: Suggestion Discovery Started; Device ID: 2471
01.04.2017 02:39:55: Device ID: 2471 Name: "HOSTNAME" Host: xxx.xxx.xxx.001
01.04.2017 02:39:55: Device Templates; Device ID: 2471; Selected: 66
01.04.2017 02:39:55: Template Loaded; Device ID: 2471; Name: Generic Device (PING only)
01.04.2017 02:40:00: Template Check; Device ID: 2471; Check ID: ping; FOUND
01.04.2017 02:40:00: Template Assigned; Device ID: 2471; Name: Generic Device (PING only)
01.04.2017 02:40:00: Template Loaded; Device ID: 2471; Name: SSL Security Check
01.04.2017 02:40:02: Template Check; Device ID: 2471; Check ID: port443; NOT FOUND
01.04.2017 02:40:04: Template Check; Device ID: 2471; Check ID: port465; NOT FOUND
01.04.2017 02:40:06: Template Check; Device ID: 2471; Check ID: port993; NOT FOUND
01.04.2017 02:40:08: Template Check; Device ID: 2471; Check ID: port995; NOT FOUND
01.04.2017 02:40:08: Template Loaded; Device ID: 2471; Name: Generic Device (SNMP-enabled)

02.03.2017 00:39:59: Device ID: 6352 Name: "HOSTNAME" Host: xxx.xxx.xxx.002
02.03.2017 00:39:59: Device Templates; Device ID: 6352; Selected: 66
02.03.2017 00:39:59: Template Loaded; Device ID: 6352; Name: Generic Device (PING only)
02.03.2017 00:40:08: Template Check; Device ID: 6352; Check ID: ping; FOUND
02.03.2017 00:40:08: Template Assigned; Device ID: 6352; Name: Generic Device (PING only)
02.03.2017 00:40:08: Template Loaded; Device ID: 6352; Name: SSL Security Check
02.03.2017 00:40:16: Template Check; Device ID: 6352; Check ID: port443; NOT FOUND
02.03.2017 00:40:24: Template Check; Device ID: 6352; Check ID: port465; NOT FOUND
02.03.2017 00:40:32: Template Check; Device ID: 6352; Check ID: port993; NOT FOUND
02.03.2017 00:40:40: Template Check; Device ID: 6352; Check ID: port995; NOT FOUND
02.03.2017 00:40:40: Template Loaded; Device ID: 6352; Name: Generic Device (SNMP-enabled)

As said, both of them are Virtual Suse Linux Enterprise 12 with Oracle 12.1 installed.

If it was a Port-Problem then why is it working on the Device I created the Template? If needed I can send you the Template File?

Created on Apr 12, 2017 1:38:22 PM by  Marcel Zerbini (10) 1

Last change on Apr 12, 2017 2:10:32 PM by  Dariusz Gorka [Paessler Support]



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Hi Marcel,

It would be great if you could share the device template.

An additional question, did you use the webinterface or the Enterprise Console?

Created on Apr 12, 2017 2:16:34 PM by  Dariusz Gorka [Paessler Support]

Last change on Apr 13, 2017 5:59:11 AM by  Luciano Lingnau [Paessler Support]



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Hi Dariusz

I used the Webinterface.

The Template-Content is around 12'000 Lines! Is there a possibility to send it by Mail instead of publishing here?

Created on Apr 12, 2017 2:22:47 PM by  Marcel Zerbini (10) 1



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Hello Marcel, thank you for your reply.

Sure thing. You can mail it to [email protected] - Make sure to make "Device Template not working fine (Case PAEXXXXXXX)" the subject of your E-mail.

Best Regards,
Luciano Lingnau [Paessler Support]

Created on Apr 13, 2017 5:58:51 AM by  Luciano Lingnau [Paessler Support]

Last change on Apr 13, 2017 8:38:24 AM by  Luciano Lingnau [Paessler Support]



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