What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general. You are invited to get involved by asking and answering questions!

Learn more

PRTG Network Monitor

Intuitive to Use. Easy to manage.
300.000 administrators have chosen PRTG to monitor their network. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free Download

Top Tags

View all Tags

PRTG GUI Starter.exe Application Hang Windows 2012 R2 Datacenter



Your Vote:



The PRTG Server in our Company has crashed two times within 7 Days. Refered to the Windows Event Log i have found that error entry:

The program PRTG GUI Starter.exe version stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel. Process ID: c18 Start Time: 01d2b8d4069bea38 Termination Time: 0 Application Path: C:\Program Files (x86)\PRTG Network Monitor\PRTG GUI Starter.exe Report Id: 5b3fe001-24c7-11e7-80d8-005056a03b22 Faulting package full name: Faulting package-relative application ID:

After restarting the PRTG Services on the Server, it was fine. Haven't found any reason for that problem. I also checked the Logfiles for misterious entries, had no luck.

What can occur that kind of error?

About the System:

PRTG Version Windows Server 2012 R2 Datacenter

application-hang error windows

Created on Apr 26, 2017 2:16:55 PM by  sascha-daellenbach (0) 1

1 Reply



Your Vote:



Hello Sascha,

PRTG GUI Starter.exe usually has "nothing to do" when PRTG is running. It's just a little "helper" that when being executed simply starts the browser and redirects to your PRTG installation.

You could send us a support bundle so we can analyze the logs and see what we can find.

Kind regards,


Created on Apr 28, 2017 10:53:29 AM by  Erhard Mikulik [Paessler Support]

Please log in or register to enter your reply.

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.