What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general.

Learn more

PRTG Network Monitor

Intuitive to Use. Easy to manage.
More than 500,000 users rely on Paessler PRTG every day. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free Download

Top Tags

View all Tags

App won't connet



When I try to connect my app to my account (using QR code) i get a long error with a bunch of code (no error number).

Not sure why i can't connect? How should I proceed?

First line of error below..... its very long.

Error Invalid JSON result: mediapc-Google Search(function(){windows.google=9KEI'_XYGWcG...........

android app error

Created on Apr 30, 2017 11:49:14 PM

1 Reply



Hey Sibbles,

Please open a new support ticket (using the ticket no PAE862017) and forward us a screenshot of the entire error message.

Additionally, i have some further questions:

  • Which version of PRTG are you using?
  • Are you referring on iOS or on Android App?

Kind regards,

Created on May 1, 2017 11:13:57 AM by  Sven Roggenhofer [Paessler Technical Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.