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I have problem with creating WIM sensors



Hello support. I was trying to create a Windows IIS Aplication sensor but each creation failed with an error: TOctCheckWMIMetaBase.MetaWork: timeout while waiting in WorkEnter. And I tried to create the PRTG Remote Probe but i got "Your Remote Probe not successfully connect to the PRTG servet in time" message. Can you help me tih this trouble?

iis probe prtg wmi wmi-iis wmi-sensors

Created on May 2, 2017 2:14:13 AM

1 Reply



Hi there,

We need to take a look into the log files to see what's causing the issue. Please forward a support bundle by clicking the Contact Support Button in the bottom right corner of the Web GUI or Enterprise Console for further investigation. Please refer to this Knowledge Base article.

Best regards, Felix

Created on May 2, 2017 10:44:14 AM by  Felix Saure [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.