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Restarting the probe service creates new probe approval request

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Hi, We have a probe device showing as disconnected which monitors 400 devices, however when starting/restarting the probe service it shows a new probe approval popup instead of reconnecting. I am assuming this is ID/GID related but cant work it out. Could you please advise on how to match up the currently offline probe device with the probe server ?

Kindest -Sam

gid probe-device prtg

Created on May 2, 2017 12:35:28 PM by  Samuel Ashdown (60) 1 1



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Hi Sam,

It appears that for some reason the GID changed, though this usually is only the case when re-installing a probe on a different host or changing the probe's GID manually in PRTG Administration Tool on the probe host.

I would suggest you approve that probe and move then all devices and sensors from the non-connected probe to the newly approved one. When done, you can delete the object representing the no longer connecting probe. This has no impact on historic sensor data, since all the monitoring data is stored only on the PRTG core server.

Kind regards,

Erhard

Created on May 4, 2017 10:30:36 AM by  Erhard Mikulik [Paessler Support]



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.