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License Status: Temporary activation. License already in use on a different system.

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Hi,

A few months ago, we P2V'd the server our PRTG instance lives on.

With that process complete, I'm getting the license stating that I need to activate by 5/27 and that the License is already in use on a different system. We can't deactivate/deauthorize the 'old' machine since we P2V'd it and the physical server has been recycled.

I just updated my PRTG instance to the newest release v17.2.30.1883. Is there a way for support to deauthorize the old system ID tied to the license key by chance?

Any help would be appreciated. Thanks!

activation license license-expiration prtg-license

Created on May 2, 2017 6:07:08 PM



1 Reply

Votes:

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Dear nberglin

This could be a glitch. Please contact us with this issue at [email protected]. Please include the last six digits of your license key so that we can look up the according license.

Created on May 2, 2017 6:55:05 PM by Arne Seifert [Paessler Support]




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