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License Status: Temporary activation. License already in use on a different system.

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Hi,

A few months ago, we P2V'd the server our PRTG instance lives on.

With that process complete, I'm getting the license stating that I need to activate by 5/27 and that the License is already in use on a different system. We can't deactivate/deauthorize the 'old' machine since we P2V'd it and the physical server has been recycled.

I just updated my PRTG instance to the newest release v17.2.30.1883. Is there a way for support to deauthorize the old system ID tied to the license key by chance?

Any help would be appreciated. Thanks!

activation license license-expiration prtg-license

Created on May 2, 2017 6:07:08 PM by  nberglin (0) 1



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Dear nberglin

This could be a glitch. Please contact us with this issue at [email protected]. Please include the last six digits of your license key so that we can look up the according license.

Created on May 2, 2017 6:55:05 PM by  Arne Seifert [Paessler Support]



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.