I would like to understand the difference between alarm notification and push notification on PRTG mobile app. How does the alarm notificaiton work on mobile app? Would it be the same as alarming system on WebUI? Or How do we manage it for mobile app?
Currently I have setup push notification based on State (State Trigger) so that our on-call engineers know when the sensors are down after breaching the threshold limit on various channels of each sensor. Thus I can control when to trigger push notification and for how long it waits to perform Push Notification. Anyhow our on-call engineers are complaining about getting too much false alarms on mobile app at night. Sometimes CPU and RAM usage spikes for some time due to backup jobs at night time which are really bothering our on-call engineers.
All in all, I am trying to achieve to have the quieter alarming on mobile app for on-call engineers by avoiding false alarms as much as we can. Let's say we don't want to trigger alarm notification until the CPU and RAM spikes for a certain interval like waiting for 30 to 45 minutes and trigger the alarm if the CPU and RAM usage are still high for 45 minutes constantly. We don't want to wait till the servers crash. Please let me know what is the best way to achieve it. Thanks a lot in advance, folks.