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iOS APP PRTG Server Connection error



Your Vote:



Please help me

I am using iPhone 6 (iOS 10.3.1)

I recently upgraded PRTG(iOS APP Ver 17.2.21) in the App Store.

I can not log in to the PRTG server(Server ver after that.

When iOS APP attempts to log in, the following error message window appears

Connection error "Request failed: unauthorized (401)"

What measures should be taken to resolve this issue?

Login is very good on PC and smartphone web browser.

Thank you

connection-error ios unauthorized--401-

Created on May 13, 2017 6:21:55 AM by  Seong-jin Kang (0) 1

1 Reply



Your Vote:



Hi there,

Please update to the most recent available app version. You can install the update simply via the App Store. We released a fix a couple of minutes/hours ago and it should fix this issue.

Best regards.

Created on May 15, 2017 8:03:37 AM by  Dariusz Gorka [Paessler Support]

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