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iOS APP PRTG Server Connection error

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Please help me

I am using iPhone 6 (iOS 10.3.1)

I recently upgraded PRTG(iOS APP Ver 17.2.21) in the App Store.

I can not log in to the PRTG server(Server ver 17.2.31.1977+) after that.

When iOS APP attempts to log in, the following error message window appears

Connection error "Request failed: unauthorized (401)"

What measures should be taken to resolve this issue?

Login is very good on PC and smartphone web browser.

Thank you

connection-error ios unauthorized--401-

Created on May 13, 2017 6:21:55 AM by  Seong-jin Kang (0) 1



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Hi there,

Please update to the most recent available app version. You can install the update simply via the App Store. We released a fix a couple of minutes/hours ago and it should fix this issue.

Best regards.

Created on May 15, 2017 8:03:37 AM by  Dariusz Gorka [Paessler Support]



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.