I'm having issues installing PRTG as it doesn't seem to be able to start and stop its installed services properly.
My system setup is that I have two servers (VMs) which are both domain members. None of the domain is connected to the internet. Both will have a full installation of PRTG on it, and will be configured as a cluster with one Master and one Failover. I have disabled the Firewall on both machines. Some GPOs apply, but they are either concerning Firewall access or to allow WMI access.
The issues I will describe occur on both machines.
Firstly, during installation, when PRTG is trying to start the services at the very end, it hangs for a minute or so and then I get a pop-up saying "PRTG's Local Probe did not start within 60 seconds." I then check the services and both PRTG Core and Probe Services seem to be running, so I just close this window and the rest of the "frozen" installation and I am able to move on.
Next, I try and configure the cluster. I convert one instance of PRTG to the Master using the Administration Tools and everytime there is a variety of issues; PRTG cannot stop the core server service, and then it can't start it. Then the local probe wont stop or start. I managed to fudge my way through by manually disabling the services, then restarting and then when the cluster configuration fails, go in and start them again.
Finally, when trying to convert my second PRTG to a failover, it just doesn't work altogether. No amount of manual tweaking has helped so far.
It may be possible to bumble my way through, but I am trying to present PRTG to a client as a solution and it doesn't look very professional when the basic function of the software doesn't function properly on my machines.
Any help would be appreciated.