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I upgraded to latest version, v17.2.30.1825, and now I can't login with the default login credentials. What can I do now?

login prtg-login prtg17

Created on May 24, 2017 8:58:38 PM



3 Replies

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Hi there,

You can change the credentials of the "prtgadmin" via the "PRTG Administration Tool" on the PRTG Core Server. The settings are in the "Administrator" tab.

Best regards.

Created on May 25, 2017 12:52:11 PM by Dariusz Gorka [Paessler Support]



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So how can I make this change if I can't login to the Enterprise Console? On the console, it has the prtg server connections and for my server, it says not connected (unauthorized).

Created on May 25, 2017 2:43:57 PM



Votes:

0

Hi there,

The "PRTG Administration Tool" is a Tool that can be found on the PRTG Core Server under:

C:\Program Files (x86)\PRTG Network Monitor\PRTG Administrator.exe

There you can change the credentials in the "Administrator" tab.

Best regards.

Created on May 26, 2017 6:14:57 AM by Dariusz Gorka [Paessler Support]




Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.