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VMware Host Hardware Status (SOAP) sensor - Error 1 element returns an error state: Memory

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Hi Paessler,

We have received the annoying PRTG alerts from a couple of VMware ESXi host for Hardware Status - VMware Host Hardware Status (SOAP) sensor type on our PRTG monitoring system. The error message says "Error. 1 element returns an error state: Memory" on PRTG. When we checked on the ESXi host and iLO for Memory error, we couldn't pinpoint any issue with Memory alerts or such kind of things on log.

We have already tried to clear iLO log and VMware hardware ipmi sel to hope it clears the alerts from PRTG. But it didn't fix the problem.

It has been so frustrating to check all over iLO logs and VMware logs, and can't find any log on memory error but PRTG monitoring keeps resisting to alert on memory error on VMware Hardware Status sensor. Now I am seeking a solution to clear the annoying alerts so any suggestion and advice would be greatly appreciated. Thanks so much in advance.

down error esxi-host hardware-status memory soap vcenter vmware

Created on May 26, 2017 5:12:55 AM by  Tyla Lin (0) 1



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Hello,

Thank you for your KB-post.

It may be that the ESX host reports a wrong status in its SOAP-API (but does show the correct status directly in the interface). We see this every now and then sadly.

Please connect directly to the problematic ESX host with the VSphere Client and restart the 'vxpa' service.

You can also try to restart the CIM service on the ESX as well.

Does that help?

Created on May 29, 2017 12:10:21 PM by  Isidora Jeremic [Paessler Support]



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Hi Isidora,

Spot on. The solution you provided works for me. Thank you so much.

At first attempt I restarted the services from vCenter for the host and got error and didn't work but as you said I directly connect to the affected host and restarted the services, vpxa and CIM server it cleared the alert from PRTG. Much appreciated for your help.

Created on May 30, 2017 2:18:22 AM by  Tyla Lin (0) 1



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Hi,

I tested the restart of both services but I always have the same error ...

Would you have an idea?

Created on Feb 21, 2018 5:00:02 PM by  Quentin (0) 2



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Hello,

Thank you for using our PRTG Network Monitor and contacting Paessler TechSupport.

To debug this, we would like to look into the sensor debug log for the datastore sensor. To activate this debug log, please enable the "Write Result to Disk" Option in the settings of the sensor. And then forward us the logfile. You will find it in the "Logs (Sensors)"-Subfolder of the data directory of the according PRTG Probe running this sensor (https://kb.paessler.com/en/topic/463-how-and-where-does-prtg-store-its-data).

Created on Feb 22, 2018 12:47:42 PM by  Torsten Lindner [Paessler Support]



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PRTG dashboard :

Requires .NET 4.5 or later to be installed on the probe system.

For this sensor type you must define credentials for VMware servers on the device you want to use the sensor on. Ensure you enter a user with sufficient access rights to obtain statistics (read-only usually works).

This sensor only shows items that report an actual status, so you might see more "sensors" in your vSphere client than the number of states available in the channels of this PRTG sensor.

The parent device must be a VMware ESXi server version 5.0, 5.1, 5.5, 6.0, or 6.5. We recommend that you do not use this sensor type on your vCenter. Reliable hardware information can only be provided when this sensor is created on your physical host server as parent device.

We recommend Windows 2012 R2 on the probe system for best performance of this sensor.

Knowledge Base: I cannot add VMware sensors because of "wrong" password although it is correct. What can I do?

This sensor type can have a high impact on the performance of your monitoring system. Please use it with care! We recommend that you use no more than 50 sensors of this sensor type on each probe.

Knowledge Base: I cannot add VMware sensors because of "wrong" password although it is correct. What can I do? https://kb.paessler.com/en/topic/66794

-------------------

Any log built up itself after having to accept LOG

Created on Feb 22, 2018 4:47:46 PM by  Quentin (0) 2



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Quentin, I did delete the sensor log here in the KB, as it may contain data, that you don't want the whole world to see. And it also was cut off, and not complete. Please send it via email with a response to the email-notification on this KB thread here.

Created on Feb 23, 2018 3:11:17 PM by  Torsten Lindner [Paessler Support]



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Hello, I am having the same issue: "Error. 1 element returns an error state: Memory" I checked the debug log at C:\ProgramData\Paessler\PRTG Network Monitor\Logs (Sensors)\Result of Sensor 10468.txt

There is a line that goes "</systemHealthInfo><hardwareStatusInfo><memoryStatusInfo><name>Memory</name><status><label>Red</label><summary>The physical element is failing</summary><key>Red</key>"

I already restarted management agents on the esx host. No luck so far with this memory check within the hardware soap sensor. When accessing the esx with Vsphere web client there is no error at all on the hardware sensors. Are there other troubleshooting steps I could follow? Thanks in advance.

0:09:10:42,0658470:
starting
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0:09:10:42,0658470:
loading serviceContent from session-pool
######
0:09:10:42,0658470:
<RetrieveServiceContentResppqsszordonse><returnval><rootFolder type="Folder">ha-folder-root</rootFolder><propertyCollector type="PropertyCollector">ha-property-collector</propertyCollector><viewManager type="ViewManager">ViewManager</viewManager><about><name>VMware ESXi</name><fullName>VMware ESXi 6.5.0 build-7388607</fullName><vendor>VMware, Inc.</vendor><version>6.5.0</version><build>7388607</build><localeVersion>INTL</localeVersion><localeBuild>000</localeBuild><osType>vmnix-x86</osType><productLineId>embeddedEsx</productLineId><apiType>HostAgent</apiType><apiVersion>6.5</apiVersion><licenseProductName>VMware ESX Server</licenseProductName><licenseProductVersion>6.0</licenseProductVersion></about><setting type="OptionManager">HostAgentSettings</setting><userDirectory type="UserDirectory">ha-user-directory</userDirectory><sessionManager type="SessionManager">ha-sessionmgr</sessionManager><authorizationManager type="AuthorizationManager">ha-authmgr</authorizationManager><serviceManager type="ServiceManager">ha-servicemanager</serviceManager><perfManager type="PerformanceManager">ha-perfmgr</perfManager><eventManager type="EventManager">ha-eventmgr</eventManager><taskManager type="TaskManager">ha-taskmgr</taskManager><accountManager type="HostLocalAccountManager">ha-localacctmgr</accountManager><diagnosticManager type="DiagnosticManager">ha-diagnosticmgr</diagnosticManager><licenseManager type="LicenseManager">ha-license-manager</licenseManager><searchIndex type="SearchIndex">ha-searchindex</searchIndex><fileManager type="FileManager">ha-nfc-file-manager</fileManager><datastoreNamespaceManager type="DatastoreNamespaceManager">ha-datastore-namespace-manager</datastoreNamespaceManager><virtualDiskManager type="VirtualDiskManager">ha-vdiskmanager</virtualDiskManager><ovfManager type="OvfManager">ha-ovf-manager</ovfManager><dvSwitchManager type="DistributedVirtualSwitchManager">ha-dvsmanager</dvSwitchManager><localizationManager type="LocalizationManager">ha-l10n-manager</localizationManager><storageResourceManager type="StorageResourceManager">ha-storage-resource-manager</storageResourceManager><guestOperationsManager type="GuestOperationsManager">ha-guest-operations-manager</guestOperationsManager><vStorageObjectManager type="HostVStorageObjectManager">ha-vstorage-object-manager</vStorageObjectManager><cryptoManager type="CryptoManager">ha-crypto-manager</cryptoManager></returnval></RetrieveServiceContentResponse>
######
Starting WebServiceCall with parameters:

soapBody: <RetrieveProperties xmlns="urn:vim25"><_this type="PropertyCollector">ha-property-collector</_this><specSet><propSet><type>HostSystem</type><pathSet>summary.runtime.healthSystemRuntime</pathSet></propSet><objectSet><obj type="HostSystem">ha-host</obj></objectSet></specSet></RetrieveProperties>

0:09:10:42,0814733:
ResponseFilter: soapenv:Body
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0:09:10:42,0814733:
Initializing WebRequest
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0:09:10:42,0970984:
Initializing WebResponse
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0:09:10:42,4877374:
Reading Cookie
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0:09:10:42,4877374:
Reading Response into Stream-reader
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0:09:10:42,4877374:
read to end
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0:09:10:42,4877374:
Filter Payload
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0:09:10:42,4877374:
WebServiceResponse: <?xml version="1.0" encoding="UTF-8"?>
<soapenv:Envelope xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/"
 xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"
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<soapenv:Body>
<RetrievePropertiesResponse><returnval><obj type="HostSystem">ha-host</obj><propSet><name>summary.runtime.healthSystemRuntime</name><val type="HealthSystemRuntime"><systemHealthInfo><numericSensorInfo><name>System Board 9 Power Meter --- Device enabled</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>19800</currentReading><unitModifier>-2</unitModifier><baseUnits>Watts</baseUnits><sensorType>processor</sensorType><id>61.0.32.99</id><timeStamp>2018-04-16T07:10:24Z</timeStamp></numericSensorInfo><numericSensorInfo><name>Power Supply 2 Power Supply 2: Failure status --- Deassert</name><healthState><label>Green</label><summary>Sensor is operating under normal 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C</baseUnits><sensorType>other</sensorType><id>24.0.32.99</id><timeStamp>2018-04-16T07:10:24Z</timeStamp></numericSensorInfo><numericSensorInfo><name>Power Domain 5 21-VR P2 Mem --- Normal</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>4200</currentReading><unitModifier>-2</unitModifier><baseUnits>Degrees C</baseUnits><sensorType>other</sensorType><id>23.0.32.99</id><timeStamp>2018-04-16T07:10:24Z</timeStamp></numericSensorInfo><numericSensorInfo><name>Power Domain 4 20-VR P1 Mem --- Normal</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>3900</currentReading><unitModifier>-2</unitModifier><baseUnits>Degrees C</baseUnits><sensorType>other</sensorType><id>22.0.32.99</id><timeStamp>2018-04-16T07:10:24Z</timeStamp></numericSensorInfo><numericSensorInfo><name>Power Domain 3 19-VR P1 Mem --- Normal</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>3900</currentReading><unitModifier>-2</unitModifier><baseUnits>Degrees C</baseUnits><sensorType>other</sensorType><id>21.0.32.99</id><timeStamp>2018-04-16T07:10:24Z</timeStamp></numericSensorInfo><numericSensorInfo><name>Power Domain 2 18-VR P2 --- Normal</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>4100</currentReading><unitModifier>-2</unitModifier><baseUnits>Degrees C</baseUnits><sensorType>other</sensorType><id>20.0.32.99</id><timeStamp>2018-04-16T07:10:24Z</timeStamp></numericSensorInfo><numericSensorInfo><name>Power Domain 1 17-VR P1 --- Normal</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>4200</currentReading><unitModifier>-2</unitModifier><baseUnits>Degrees C</baseUnits><sensorType>other</sensorType><id>19.0.32.99</id><timeStamp>2018-04-16T07:10:24Z</timeStamp></numericSensorInfo><numericSensorInfo><name>Power Supply 6 16-P/S 2 Zone --- Normal</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>3700</currentReading><unitModifier>-2</unitModifier><baseUnits>Degrees C</baseUnits><sensorType>other</sensorType><id>18.0.32.99</id><timeStamp>2018-04-16T07:10:24Z</timeStamp></numericSensorInfo><numericSensorInfo><name>Power Supply 5 15-P/S 2 --- Normal</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>3700</currentReading><unitModifier>-2</unitModifier><baseUnits>Degrees C</baseUnits><sensorType>other</sensorType><id>17.0.32.99</id><timeStamp>2018-04-16T07:10:24Z</timeStamp></numericSensorInfo><numericSensorInfo><name>Power Supply 4 14-P/S 1 --- Normal</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>3600</currentReading><unitModifier>-2</unitModifier><baseUnits>Degrees C</baseUnits><sensorType>other</sensorType><id>16.0.32.99</id><timeStamp>2018-04-16T07:10:24Z</timeStamp></numericSensorInfo><numericSensorInfo><name>Other 1 13-Chipset --- Normal</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>4400</currentReading><unitModifier>-2</unitModifier><baseUnits>Degrees C</baseUnits><sensorType>other</sensorType><id>15.0.32.99</id><timeStamp>2018-04-16T07:10:24Z</timeStamp></numericSensorInfo><numericSensorInfo><name>Disk or Disk Bay 1 12-HD Max --- Normal</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>3500</currentReading><unitModifier>-2</unitModifier><baseUnits>Degrees C</baseUnits><sensorType>other</sensorType><id>14.0.32.99</id><timeStamp>2018-04-16T07:10:24Z</timeStamp></numericSensorInfo><numericSensorInfo><name>Memory Device 8 11-P2 DIMM 10-12 --- Normal</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>3600</currentReading><unitModifier>-2</unitModifier><baseUnits>Degrees C</baseUnits><sensorType>other</sensorType><id>13.0.32.99</id><timeStamp>2018-04-16T07:10:24Z</timeStamp></numericSensorInfo><numericSensorInfo><name>Memory Device 7 10-P2 DIMM 7-9 --- Normal</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>3700</currentReading><unitModifier>-2</unitModifier><baseUnits>Degrees C</baseUnits><sensorType>other</sensorType><id>12.0.32.99</id><timeStamp>2018-04-16T07:10:24Z</timeStamp></numericSensorInfo><numericSensorInfo><name>Memory Device 6 09-P2 DIMM 4-6 --- Normal</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>4000</currentReading><unitModifier>-2</unitModifier><baseUnits>Degrees C</baseUnits><sensorType>other</sensorType><id>11.0.32.99</id><timeStamp>2018-04-16T07:10:24Z</timeStamp></numericSensorInfo><numericSensorInfo><name>Memory Device 5 08-P2 DIMM 1-3 --- Normal</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>4000</currentReading><unitModifier>-2</unitModifier><baseUnits>Degrees C</baseUnits><sensorType>other</sensorType><id>10.0.32.99</id><timeStamp>2018-04-16T07:10:24Z</timeStamp></numericSensorInfo><numericSensorInfo><name>Memory Device 4 07-P1 DIMM 10-12 --- Normal</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>4000</currentReading><unitModifier>-2</unitModifier><baseUnits>Degrees C</baseUnits><sensorType>other</sensorType><id>9.0.32.99</id><timeStamp>2018-04-16T07:10:24Z</timeStamp></numericSensorInfo><numericSensorInfo><name>Memory Device 3 06-P1 DIMM 7-9 --- Normal</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>3900</currentReading><unitModifier>-2</unitModifier><baseUnits>Degrees C</baseUnits><sensorType>other</sensorType><id>8.0.32.99</id><timeStamp>2018-04-16T07:10:24Z</timeStamp></numericSensorInfo><numericSensorInfo><name>Memory Device 2 05-P1 DIMM 4-6 --- Normal</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>3600</currentReading><unitModifier>-2</unitModifier><baseUnits>Degrees C</baseUnits><sensorType>other</sensorType><id>7.0.32.99</id><timeStamp>2018-04-16T07:10:24Z</timeStamp></numericSensorInfo><numericSensorInfo><name>Memory Device 1 04-P1 DIMM 1-3 --- Normal</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>3600</currentReading><unitModifier>-2</unitModifier><baseUnits>Degrees C</baseUnits><sensorType>other</sensorType><id>6.0.32.99</id><timeStamp>2018-04-16T07:10:24Z</timeStamp></numericSensorInfo><numericSensorInfo><name>Other 2 03-CPU 2 --- Normal</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>4000</currentReading><unitModifier>-2</unitModifier><baseUnits>Degrees C</baseUnits><sensorType>other</sensorType><id>5.0.32.99</id><timeStamp>2018-04-16T07:10:24Z</timeStamp></numericSensorInfo><numericSensorInfo><name>Other 1 02-CPU 1 --- Normal</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>4000</currentReading><unitModifier>-2</unitModifier><baseUnits>Degrees C</baseUnits><sensorType>other</sensorType><id>4.0.32.99</id><timeStamp>2018-04-16T07:10:24Z</timeStamp></numericSensorInfo><numericSensorInfo><name>Other 1 01-Inlet Ambient --- Normal</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>2500</currentReading><unitModifier>-2</unitModifier><baseUnits>Degrees C</baseUnits><sensorType>other</sensorType><id>3.0.32.99</id><timeStamp>2018-04-16T07:10:24Z</timeStamp></numericSensorInfo><numericSensorInfo><name>Power Supply 1: Running/Full Power-Enabled</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>0</currentReading><unitModifier>0</unitModifier><baseUnits></baseUnits><sensorType>power</sensorType></numericSensorInfo><numericSensorInfo><name>Power Supply 2: Running/Full Power-Enabled</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>0</currentReading><unitModifier>0</unitModifier><baseUnits></baseUnits><sensorType>power</sensorType></numericSensorInfo><numericSensorInfo><name>Power Supply 4: Not Installed</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>0</currentReading><unitModifier>0</unitModifier><baseUnits></baseUnits><sensorType>power</sensorType></numericSensorInfo><numericSensorInfo><name>Power Supply 5: Not Installed</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>0</currentReading><unitModifier>0</unitModifier><baseUnits></baseUnits><sensorType>power</sensorType></numericSensorInfo><numericSensorInfo><name>Power Supply 6: Not Installed</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>0</currentReading><unitModifier>0</unitModifier><baseUnits></baseUnits><sensorType>power</sensorType></numericSensorInfo><numericSensorInfo><name>Disk or Disk Bay 8 C6 P1I Bay 4: Drive Fault - Deassert</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>0</currentReading><unitModifier>0</unitModifier><baseUnits></baseUnits><sensorType>Storage</sensorType></numericSensorInfo><numericSensorInfo><name>Disk or Disk Bay 8 C6 P1I Bay 4: Predictive Failure - Deassert</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>0</currentReading><unitModifier>0</unitModifier><baseUnits></baseUnits><sensorType>Storage</sensorType></numericSensorInfo><numericSensorInfo><name>Disk or Disk Bay 8 C6 P1I Bay 4: Parity Check In Progress - Deassert</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>0</currentReading><unitModifier>0</unitModifier><baseUnits></baseUnits><sensorType>Storage</sensorType></numericSensorInfo><numericSensorInfo><name>Disk or Disk Bay 8 C6 P1I Bay 4: In Critical Array - Deassert</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>0</currentReading><unitModifier>0</unitModifier><baseUnits></baseUnits><sensorType>Storage</sensorType></numericSensorInfo><numericSensorInfo><name>Disk or Disk Bay 8 C6 P1I Bay 4: In Failed Array - Deassert</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>0</currentReading><unitModifier>0</unitModifier><baseUnits></baseUnits><sensorType>Storage</sensorType></numericSensorInfo><numericSensorInfo><name>Disk or Disk Bay 8 C6 P1I Bay 4: Rebuild In Progress - Deassert</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>0</currentReading><unitModifier>0</unitModifier><baseUnits></baseUnits><sensorType>Storage</sensorType></numericSensorInfo><numericSensorInfo><name>Disk or Disk Bay 8 C6 P1I Bay 4: Rebuild Aborted - Deassert</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>0</currentReading><unitModifier>0</unitModifier><baseUnits></baseUnits><sensorType>Storage</sensorType></numericSensorInfo><numericSensorInfo><name>Disk or Disk Bay 7 C6 P1I Bay 3: Drive Fault - Deassert</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>0</currentReading><unitModifier>0</unitModifier><baseUnits></baseUnits><sensorType>Storage</sensorType></numericSensorInfo><numericSensorInfo><name>Disk or Disk Bay 7 C6 P1I Bay 3: Predictive Failure - Deassert</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>0</currentReading><unitModifier>0</unitModifier><baseUnits></baseUnits><sensorType>Storage</sensorType></numericSensorInfo><numericSensorInfo><name>Disk or Disk Bay 7 C6 P1I Bay 3: Parity Check In Progress - Deassert</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>0</currentReading><unitModifier>0</unitModifier><baseUnits></baseUnits><sensorType>Storage</sensorType></numericSensorInfo><numericSensorInfo><name>Disk or Disk Bay 7 C6 P1I Bay 3: In Critical Array - Deassert</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>0</currentReading><unitModifier>0</unitModifier><baseUnits></baseUnits><sensorType>Storage</sensorType></numericSensorInfo><numericSensorInfo><name>Disk or Disk Bay 7 C6 P1I Bay 3: In Failed Array - Deassert</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>0</currentReading><unitModifier>0</unitModifier><baseUnits></baseUnits><sensorType>Storage</sensorType></numericSensorInfo><numericSensorInfo><name>Disk or Disk Bay 7 C6 P1I Bay 3: Rebuild In Progress - Deassert</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>0</currentReading><unitModifier>0</unitModifier><baseUnits></baseUnits><sensorType>Storage</sensorType></numericSensorInfo><numericSensorInfo><name>Disk or Disk Bay 7 C6 P1I Bay 3: Rebuild Aborted - Deassert</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>0</currentReading><unitModifier>0</unitModifier><baseUnits></baseUnits><sensorType>Storage</sensorType></numericSensorInfo><numericSensorInfo><name>Disk or Disk Bay 6 C6 P1I Bay 2: Drive Fault - Deassert</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>0</currentReading><unitModifier>0</unitModifier><baseUnits></baseUnits><sensorType>Storage</sensorType></numericSensorInfo><numericSensorInfo><name>Disk or Disk Bay 6 C6 P1I Bay 2: Predictive Failure - Deassert</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>0</currentReading><unitModifier>0</unitModifier><baseUnits></baseUnits><sensorType>Storage</sensorType></numericSensorInfo><numericSensorInfo><name>Disk or Disk Bay 6 C6 P1I Bay 2: Parity Check In Progress - Deassert</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>0</currentReading><unitModifier>0</unitModifier><baseUnits></baseUnits><sensorType>Storage</sensorType></numericSensorInfo><numericSensorInfo><name>Disk or Disk Bay 6 C6 P1I Bay 2: In Critical Array - Deassert</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>0</currentReading><unitModifier>0</unitModifier><baseUnits></baseUnits><sensorType>Storage</sensorType></numericSensorInfo><numericSensorInfo><name>Disk or Disk Bay 6 C6 P1I Bay 2: In Failed Array - Deassert</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>0</currentReading><unitModifier>0</unitModifier><baseUnits></baseUnits><sensorType>Storage</sensorType></numericSensorInfo><numericSensorInfo><name>Disk or Disk Bay 6 C6 P1I Bay 2: Rebuild In Progress - Deassert</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>0</currentReading><unitModifier>0</unitModifier><baseUnits></baseUnits><sensorType>Storage</sensorType></numericSensorInfo><numericSensorInfo><name>Disk or Disk Bay 6 C6 P1I Bay 2: Rebuild Aborted - Deassert</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>0</currentReading><unitModifier>0</unitModifier><baseUnits></baseUnits><sensorType>Storage</sensorType></numericSensorInfo><numericSensorInfo><name>Disk or Disk Bay 5 C6 P1I Bay 1: Drive Fault - Deassert</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>0</currentReading><unitModifier>0</unitModifier><baseUnits></baseUnits><sensorType>Storage</sensorType></numericSensorInfo><numericSensorInfo><name>Disk or Disk Bay 5 C6 P1I Bay 1: Predictive Failure - Deassert</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>0</currentReading><unitModifier>0</unitModifier><baseUnits></baseUnits><sensorType>Storage</sensorType></numericSensorInfo><numericSensorInfo><name>Disk or Disk Bay 5 C6 P1I Bay 1: Parity Check In Progress - Deassert</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>0</currentReading><unitModifier>0</unitModifier><baseUnits></baseUnits><sensorType>Storage</sensorType></numericSensorInfo><numericSensorInfo><name>Disk or Disk Bay 5 C6 P1I Bay 1: In Critical Array - Deassert</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>0</currentReading><unitModifier>0</unitModifier><baseUnits></baseUnits><sensorType>Storage</sensorType></numericSensorInfo><numericSensorInfo><name>Disk or Disk Bay 5 C6 P1I Bay 1: In Failed Array - Deassert</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>0</currentReading><unitModifier>0</unitModifier><baseUnits></baseUnits><sensorType>Storage</sensorType></numericSensorInfo><numericSensorInfo><name>Disk or Disk Bay 5 C6 P1I Bay 1: Rebuild In Progress - Deassert</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>0</currentReading><unitModifier>0</unitModifier><baseUnits></baseUnits><sensorType>Storage</sensorType></numericSensorInfo><numericSensorInfo><name>Disk or Disk Bay 5 C6 P1I Bay 1: Rebuild Aborted - Deassert</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>0</currentReading><unitModifier>0</unitModifier><baseUnits></baseUnits><sensorType>Storage</sensorType></numericSensorInfo><numericSensorInfo><name>Disk or Disk Bay 8 C1 P2I Bay 8: Drive Fault - Deassert</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>0</currentReading><unitModifier>0</unitModifier><baseUnits></baseUnits><sensorType>Storage</sensorType></numericSensorInfo><numericSensorInfo><name>Disk or Disk Bay 8 C1 P2I Bay 8: Predictive Failure - Deassert</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>0</currentReading><unitModifier>0</unitModifier><baseUnits></baseUnits><sensorType>Storage</sensorType></numericSensorInfo><numericSensorInfo><name>Disk or Disk Bay 8 C1 P2I Bay 8: Parity Check In Progress - Deassert</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>0</currentReading><unitModifier>0</unitModifier><baseUnits></baseUnits><sensorType>Storage</sensorType></numericSensorInfo><numericSensorInfo><name>Disk or Disk Bay 8 C1 P2I Bay 8: In Critical Array - Deassert</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>0</currentReading><unitModifier>0</unitModifier><baseUnits></baseUnits><sensorType>Storage</sensorType></numericSensorInfo><numericSensorInfo><name>Disk or Disk Bay 8 C1 P2I Bay 8: In Failed Array - Deassert</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>0</currentReading><unitModifier>0</unitModifier><baseUnits></baseUnits><sensorType>Storage</sensorType></numericSensorInfo><numericSensorInfo><name>Disk or Disk Bay 8 C1 P2I Bay 8: Rebuild In Progress - Deassert</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>0</currentReading><unitModifier>0</unitModifier><baseUnits></baseUnits><sensorType>Storage</sensorType></numericSensorInfo><numericSensorInfo><name>Disk or Disk Bay 8 C1 P2I Bay 8: Rebuild Aborted - Deassert</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>0</currentReading><unitModifier>0</unitModifier><baseUnits></baseUnits><sensorType>Storage</sensorType></numericSensorInfo><numericSensorInfo><name>Disk or Disk Bay 7 C1 P2I Bay 7: Drive Fault - Deassert</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>0</currentReading><unitModifier>0</unitModifier><baseUnits></baseUnits><sensorType>Storage</sensorType></numericSensorInfo><numericSensorInfo><name>Disk or Disk Bay 7 C1 P2I Bay 7: Predictive Failure - Deassert</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>0</currentReading><unitModifier>0</unitModifier><baseUnits></baseUnits><sensorType>Storage</sensorType></numericSensorInfo><numericSensorInfo><name>Disk or Disk Bay 7 C1 P2I Bay 7: Parity Check In Progress - Deassert</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>0</currentReading><unitModifier>0</unitModifier><baseUnits></baseUnits><sensorType>Storage</sensorType></numericSensorInfo><numericSensorInfo><name>Disk or Disk Bay 7 C1 P2I Bay 7: In Critical Array - Deassert</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>0</currentReading><unitModifier>0</unitModifier><baseUnits></baseUnits><sensorType>Storage</sensorType></numericSensorInfo><numericSensorInfo><name>Disk or Disk Bay 7 C1 P2I Bay 7: In Failed Array - Deassert</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>0</currentReading><unitModifier>0</unitModifier><baseUnits></baseUnits><sensorType>Storage</sensorType></numericSensorInfo><numericSensorInfo><name>Disk or Disk Bay 7 C1 P2I Bay 7: Rebuild In Progress - Deassert</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>0</currentReading><unitModifier>0</unitModifier><baseUnits></baseUnits><sensorType>Storage</sensorType></numericSensorInfo><numericSensorInfo><name>Disk or Disk Bay 7 C1 P2I Bay 7: Rebuild Aborted - Deassert</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>0</currentReading><unitModifier>0</unitModifier><baseUnits></baseUnits><sensorType>Storage</sensorType></numericSensorInfo><numericSensorInfo><name>Disk or Disk Bay 6 C1 P2I Bay 6: Drive Fault - Deassert</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>0</currentReading><unitModifier>0</unitModifier><baseUnits></baseUnits><sensorType>Storage</sensorType></numericSensorInfo><numericSensorInfo><name>Disk or Disk Bay 6 C1 P2I Bay 6: Predictive Failure - Deassert</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>0</currentReading><unitModifier>0</unitModifier><baseUnits></baseUnits><sensorType>Storage</sensorType></numericSensorInfo><numericSensorInfo><name>Disk or Disk Bay 6 C1 P2I Bay 6: Parity Check In Progress - Deassert</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>0</currentReading><unitModifier>0</unitModifier><baseUnits></baseUnits><sensorType>Storage</sensorType></numericSensorInfo><numericSensorInfo><name>Disk or Disk Bay 6 C1 P2I Bay 6: In Critical Array - Deassert</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>0</currentReading><unitModifier>0</unitModifier><baseUnits></baseUnits><sensorType>Storage</sensorType></numericSensorInfo><numericSensorInfo><name>Disk or Disk Bay 6 C1 P2I Bay 6: In Failed Array - Deassert</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>0</currentReading><unitModifier>0</unitModifier><baseUnits></baseUnits><sensorType>Storage</sensorType></numericSensorInfo><numericSensorInfo><name>Disk or Disk Bay 6 C1 P2I Bay 6: Rebuild In Progress - Deassert</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>0</currentReading><unitModifier>0</unitModifier><baseUnits></baseUnits><sensorType>Storage</sensorType></numericSensorInfo><numericSensorInfo><name>Disk or Disk Bay 6 C1 P2I Bay 6: Rebuild Aborted - Deassert</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>0</currentReading><unitModifier>0</unitModifier><baseUnits></baseUnits><sensorType>Storage</sensorType></numericSensorInfo><numericSensorInfo><name>Disk or Disk Bay 5 C1 P2I Bay 5: Drive Fault - Deassert</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>0</currentReading><unitModifier>0</unitModifier><baseUnits></baseUnits><sensorType>Storage</sensorType></numericSensorInfo><numericSensorInfo><name>Disk or Disk Bay 5 C1 P2I Bay 5: Predictive Failure - Deassert</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>0</currentReading><unitModifier>0</unitModifier><baseUnits></baseUnits><sensorType>Storage</sensorType></numericSensorInfo><numericSensorInfo><name>Disk or Disk Bay 5 C1 P2I Bay 5: Parity Check In Progress - Deassert</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>0</currentReading><unitModifier>0</unitModifier><baseUnits></baseUnits><sensorType>Storage</sensorType></numericSensorInfo><numericSensorInfo><name>Disk or Disk Bay 5 C1 P2I Bay 5: In Critical Array - Deassert</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>0</currentReading><unitModifier>0</unitModifier><baseUnits></baseUnits><sensorType>Storage</sensorType></numericSensorInfo><numericSensorInfo><name>Disk or Disk Bay 5 C1 P2I Bay 5: In Failed Array - Deassert</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>0</currentReading><unitModifier>0</unitModifier><baseUnits></baseUnits><sensorType>Storage</sensorType></numericSensorInfo><numericSensorInfo><name>Disk or Disk Bay 5 C1 P2I Bay 5: Rebuild In Progress - Deassert</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>0</currentReading><unitModifier>0</unitModifier><baseUnits></baseUnits><sensorType>Storage</sensorType></numericSensorInfo><numericSensorInfo><name>Disk or Disk Bay 5 C1 P2I Bay 5: Rebuild Aborted - Deassert</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</summary><key>green</key></healthState><currentReading>0</currentReading><unitModifier>0</unitModifier><baseUnits></baseUnits><sensorType>Storage</sensorType></numericSensorInfo><numericSensorInfo><name>Disk or Disk Bay 4 C1 P1I Bay 4: Drive Fault - Deassert</name><healthState><label>Green</label><summary>Sensor is operating under normal conditions</s

Created on Apr 16, 2018 7:33:10 AM by  ionica76 (0)

Last change on Apr 16, 2018 9:06:04 AM by  Torsten Lindner [Paessler Support]



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If you've already tried restarting cim & vxpa-service I can only recommend to contact VMWare here directly. The server is definitely reporting a memory issue here via the SOAP API, and at the moment, you don't know which is right. The API or the VSphere Client.

Created on Apr 16, 2018 9:06:52 AM by  Torsten Lindner [Paessler Support]



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Dear's

i have one doubt, if i do restarting cim & vxpa-service my host and vm's go to restarting ? i'm going to stop my ambient?

Created on Jan 28, 2019 6:23:18 PM by  diego bastos (0) 1



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Restarting CIM & VXPA Service should not restart the VMs actually.

Created on Jan 29, 2019 9:52:54 AM by  Torsten Lindner [Paessler Support]



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Torsten

with the previously reported cases, in order of task i restart the agents CIM and VXPA , if probe still report the error message, i debug the probe to gerenate logs and send for you ?

is correct this order?

Created on Jan 29, 2019 2:17:54 PM by  diego bastos (0) 1



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Diego, exactly! To activate this debug log, please enable the "Write Result to Disk" Option in the settings of the sensor. And then forward us the logfile(s), it may be up to three. You can identify them by the sensor ID and will find it in the "Logs (Sensors)"-Subfolder of the data directory of the according PRTG Probe running this sensor (https://kb.paessler.com/en/topic/463-how-and-where-does-prtg-store-its-data).

Created on Jan 29, 2019 3:29:06 PM by  Torsten Lindner [Paessler Support]



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Torsten

How to format de result log , for better view ?

Created on Jan 29, 2019 5:10:35 PM by  diego bastos (0) 1



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Torsten

i have the logs , i wonder how send to you the logs in best format for to view on here.

Created on Jan 30, 2019 10:55:18 AM by  diego bastos (0) 1



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Diego, you can send the logs via email to support@paessler.com with reference to this kb-thread.

Created on Jan 30, 2019 11:53:29 AM by  Torsten Lindner [Paessler Support]



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Torsten

Thanks , i going send the log for you .

Created on Jan 30, 2019 12:29:14 PM by  diego bastos (0) 1



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.