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Error sending SMS with custome URL Provider

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Hi, im using PRTG 15.1.14.1777+

I have sms gate way (smseagle device) and setup sending sms follow guide https://kb.paessler.com/en/topic/65313-how-can-i-send-sms-text-notifications-using-smseagle-sms-gateway-with-prtg

But i got error : (Image) http://imgh.us/smseagle.png

Error sending "SMS": Number=xxxxxxx, Message= (Sensor/Source/ID: 2755/2656/1)

Firewall allowed (80,443 for sms Eagle)

prtg sms smseagle

Created on Jun 9, 2017 11:15:30 AM by  tatdat (0) 1



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Hi, first of all, is it possible to update your PRTG Server to the latest PRTG version?

The SMS Eagle itself works, you can send a SMS from its web interface? Have yout tried to send a "manual" API test message? You can do this by customizing the following URL and pasting it into your browser on your PRTG server:

http://<IP of SMSEagle>/index.php/http_api/prtg_sms?login=username&pass=password&to=%SMSNUMBER&message=%SMSTEXT

Important: To simulate the complete messaging process please try this from a browser on your PRTG Server. Thus, you can avoid firewall or general network errors. The number entered in the %SMSNUMBER [Send to Number] field must be in the format specified in the documentation. -> Note: Do not use the country code nor a + sign leading the number, so enter a number like this, for example: 0170123456. You can define the Country dial code in the web interface of SMSEagle under Settings | Application.

Greetings from Germany

Created on Jun 12, 2017 8:56:27 AM by  Heberlein_nlx (200) 2 2



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Thank for ur support, I dont have permission administrator in server , so i cant upgrade PRTG last version.

you can send a SMS from its web interface? Have yout tried to send a "manual" API test message? -> Sure, it is working and many our service are using this API SMS.

Firewall between PRTG server and SMS gateway server is open.

Do not use the country code nor a + sign leading the number, so enter a number like this, for example: 0170123456 -> Yes. i use phone number only.

Today, i try to instal PRTG in my lab (same PRTG version in server). i setup SMS notification and it worked.... I dont know my PRTG server production have any problems...

Created on Jun 12, 2017 4:38:31 PM by  tatdat (0) 1



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.