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Auto update and Contact Paessler Support Ticket not working on server



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We are using a proxy which seems to work fine for all things except Paessler. I would really like the auto update to work directly from the console on the server, as i dont want to have to visit your website to mess about getting the latest version and going through the activation process.

I'm trying to submit this ticket via the console and your website in the hope that you can help.

On attempting to contact to the suggested website to test support ticket submission I get the error : {"message":"Missing Authentication Token"}

I am not seeing any errors in my proxy log.


autoupdate contact-support prtg

Created on Jun 29, 2017 8:51:19 AM by  PRTG-QEHS (0) 1

1 Reply



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Hi there,

Thank you very much for your knowledge base post. Please configure the rules on your firewall to enable incoming and outgoing traffic for

Further information on the required addresses for either support bundles and auto-updates among others can be found here.

Best regards,

Created on Jun 30, 2017 8:50:13 AM by  Sebastian Kniege [Paessler Support]

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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.