What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general.

Learn more

PRTG Network Monitor

Intuitive to Use. Easy to manage.
More than 500,000 users rely on Paessler PRTG every day. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free Download

Top Tags

View all Tags

High availability IP address




We are using a clustered PRTG environment and I was wondering if it is possible to use one IP address to reach the active node?

We would like to go to https://prtg.company.com to reach the active PRTG node even if the master node is not available.

The same goes for the mobile application. It looks like push messages stop working once the master node is unavailable.


Rick Engie Services.

cluster high-availability prtg

Created on Jul 10, 2017 2:23:04 PM

1 Reply



Hello Rick,

I'm afraid from PRTG's side there's no option to make that possible, since it cannot "fool" your network and somehow reroute requests to the failover in case the master node is down.

When logging in to the failover, do you see errors in "Logs | System Events | Notifications" regarding push notifications around the time when push notifications should have been sent?

Kind regards,


Created on Jul 11, 2017 3:10:12 PM by  Erhard Mikulik [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.