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how to disable prtg alert



hi I installed PRTG , but i hear a voice every 30 minutes, ding ding ding ding, how can i disbale it? i cant find it please help me

alert disable prtg

Created on Aug 2, 2017 7:28:24 AM

3 Replies



Hey marzieh salimim,

I guess you are referring on the audio-notification of the Enterprise Console. Please open the EC an head to File > Options.

Under System > Alerting for new Alarms/Log Entries/Tickets you can disable the option Play Sound to disable these notifications.

Kind regards,

Created on Aug 2, 2017 11:50:55 AM by  Sven Roggenhofer [Paessler Technical Support]



hi but i use web console of PRTG, and i hear a voice every 30 seconds

do you know how can i disable it?

Created on Aug 6, 2017 10:59:10 AM



Hi there,

Make sure there is no instance of Enterprise Console running in the background (check system tray). Besides that you can disable audible alerts in Setup | Account Settings | My Account.

Kind regards,


Created on Aug 9, 2017 10:15:49 AM by  Erhard Mikulik [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.