New Question
 
 
PRTG Network Monitor

Intuitive to Use.
Easy to manage.

200.000 administrators have chosen PRTG to monitor their network. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free PRTG
Download >>

 

What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general. You are invited to get involved by asking and answering questions!

Learn more

 

Top Tags


View all Tags


Trying to contact support through webpage but can't.

Votes:

0

Your Vote:

Up

Down

I have been trying to raise a case through the "contact support" option on the PRTG AJAX Webinterface, but it keeps saying that the Support Bundling is Busy.

I did manage to successfully raise a case yesterday but since then have not been able to use this option to update cases or raise new. Is there a way to clear this "job"?

bundle busy support

Created on Aug 3, 2017 1:32:35 PM by  Bryan Dowson (0) 1



1 Reply

Votes:

0

Your Vote:

Up

Down

Hi Bryan,

What PRTG version are you currently using? If it's the latest, please try to reboot the PRTG Core Server service (monitoring will continue through the probe service) and see if that resolves the issue.
A different browser may also work. If it's not the latest version (17.3.32.2478), please download it from the shop, in case the Auto Update doesn't offer it and see if that helps.


Kind regards,
Stephan Linke, Tech Support Team

Created on Aug 4, 2017 10:34:26 AM by  Stephan Linke [Paessler Support]

Last change on Aug 4, 2017 10:34:35 AM by  Stephan Linke [Paessler Support]



Please log in or register to enter your reply.


Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.