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Android Connecting Problem



Hello team.

We are having problems to connect to our PRTG server from Android APP.

We are 100% sure about the IP, port and credentials as are the information that we use to connect by web, but on Android APP we are receiving this message:


I could not retrieve the passhash. Perhaps your password is wrong?"

The password is not wrong and we could login by APP some days ago...We didn't change anything :S

What could be the problem?

Thanks!! Best Regards.

android connection error passhash password problem prtg wrong

Created on Aug 4, 2017 10:21:05 AM

1 Reply



Dear araque_nunsys

In this case, please make sure to use the latest version of the app. Then go to a computer, open the PRTG webinterface, got to Setup / Account Settins / My Account. On the right-hand side you see a QR code. Click it to enlarge.

In the app, select the option to connect via a QR code and scan this code. Can the app now connect?

Created on Aug 4, 2017 7:47:48 PM by  Arne Seifert [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.