What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general.

Learn more

PRTG Network Monitor

Intuitive to Use. Easy to manage.
More than 500,000 users rely on Paessler PRTG every day. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free Download

Top Tags

View all Tags

Couldn't aquire Softlock - Class TOctCheckWMIVolume (508)



Hi there, could anyone please shed some light on the debug error Couldn't aquire Softlock - Class TOctCheckWMIVolume (508)

I have no idea how to resolve it and this is the only error data i can get except PE015. This is also affecting CPU WMI sensors.

debug softlock wmi

Created on Aug 18, 2017 12:38:30 PM

1 Reply



Hello Samuel,

The softlock error message is for internal debugging purposes only, it will be removed in PRTG 17.x.34.x and above. Basically, it indicates that the establishment of the connection or the query itself took too long.

Did you already install the most recent version of PRTG? There are some major improvements and the PE015 error should not appear without a reason. If you already installed the current version, we recommend to follow this guide to configure the systems to support WMI.

Best regards, Felix

Created on Aug 23, 2017 5:47:30 AM by  Felix Saure [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.