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Geo Maps always show the same location

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0

Hi, i've problem with the geo map feature. No matter what address i enter on a group, the groups location will always be shown somewhere near africa right in the south atlantic ocean.

Could somebody help me?

Best regards Peter

geo-maps location prtg

Created on Sep 1, 2017 8:54:53 AM



Best Answer

Accepted Answer

Votes:

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Hi Peter,

Ah, sorry, I overlooked that we fixed an issue for locations not properly updating in version 17.3.33.2686. Please update PRTG, it should be fine then, otherwise please let us know.

Kind regards,

Erhard

Created on Sep 8, 2017 1:03:21 PM by Erhard Mikulik [Paessler Support]



8 Replies

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0

Hi Peter,

Which address are you trying to enter? I can do then some testing on my end.

Kind regards,

Erhard

Created on Sep 1, 2017 11:53:16 AM by Erhard Mikulik [Paessler Support]



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Hi Erhard, thanks for your reply. You can try "Washington" or "Manhattan, New York 10036, USA" for example or anything else, doesn't matter for my geomap :/ it's all located on the same spot near africa.

Is there are way to troubleshoot this? Can i check if PRTG can connect to the map service somehow?

Best regards Peter

Created on Sep 5, 2017 9:51:51 AM



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Hi Peter,

Hm, both work fine on my end. Which PRTG version are you currently running and which map provider is configured in Setup | System Administration | User Interface | Geo Maps?

In current versions, PRTG reroutes by default map requests to Nokia maps, due to changes in MapQuest's terms of service last year.

Kind regards,

Erhard

Created on Sep 5, 2017 11:22:08 AM by Erhard Mikulik [Paessler Support]



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We're currently running Server Service: V17.3.32.2478 and map provider is configured to "Standard".

Thanks Best regards Peter

Created on Sep 7, 2017 6:35:21 AM



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In this case I would suspect an issue with the internet connection then. Do you require a proxy to get online and is it configured in Setup | System Administration | Core & Probes?

Kind regards,

Erhard

Created on Sep 7, 2017 7:05:22 AM by Erhard Mikulik [Paessler Support]



Votes:

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There's no need for a proxy server in this environment. I can reach the Internet via Internet Explorer without proxy and there is also no proxy configured in Setup -> System Administration -> Core & Probes

Created on Sep 8, 2017 8:41:10 AM



Accepted Answer

Votes:

0

Hi Peter,

Ah, sorry, I overlooked that we fixed an issue for locations not properly updating in version 17.3.33.2686. Please update PRTG, it should be fine then, otherwise please let us know.

Kind regards,

Erhard

Created on Sep 8, 2017 1:03:21 PM by Erhard Mikulik [Paessler Support]



Votes:

0

Hi Erhard, the upgrade did the trick. The Geomaps are working now. Thanks!

best regards Peter

Created on Sep 11, 2017 7:53:40 AM




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