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Cant Send Email Report

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Hi,

So lately i changed mail destionation to the distribution list mail, but after that PRTG doesn't send email report anymore. and the log shows error I/O like this : <a href="https://ibb.co/eAUSbv"><img src="https://preview.ibb.co/gi50wv/err2.png" alt="err2" border="0"></a> <a href="https://imgbb.com/"><img src="https://image.ibb.co/kJYnbv/error.png"

The email is right and the mail configuration is rigt too

error mail prtg

Created on Sep 4, 2017 8:01:46 AM by  foosome (0) 1



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Hi there,

Do regular email notifications work generally? Have you tried if email notifications can be sent to this distribution list email?

Kind regards,

Erhard

Created on Sep 4, 2017 2:35:42 PM by  Erhard Mikulik [Paessler Support]



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Hi Erhard,

I just deployed the prtg core, no one email successfully sent from prtg

I don't know why but the log shows like this :

Error sending "Email": BLOCKED: You are only allowed to send from your own account or any of its aliases.

Created on Sep 22, 2017 10:53:04 AM by  foosome (0) 1



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Hello there,

This has to be related to the configuration of the email server you're trying to relay the messages through. I would recommend to check the logs of the email server or in case there's a separate admin for this server to contact him/her. It appears though the "sender email" you configured in Setup | System Administration | Notification Delivery is not being accepted as it needs to be a valid email address. Now when you entered there a distribution list, this might make sense as a distribution list is just that and not the same as a "real" email user, meaning you cannot login to the email server using the distribution list address and the same happens with PRTG now.

Kind regards,

Erhard

Created on Sep 22, 2017 11:47:53 AM by  Erhard Mikulik [Paessler Support]



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Hi erhard,

Thanks for your help.

Suddenly the prtg was restarted and can send email after that, thanks

Created on Sep 22, 2017 7:04:14 PM by  foosome (0) 1



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Ok, that's interesting, anyway, good to hear it's working now :)

Kind regards,

Erhard

Created on Sep 25, 2017 8:10:13 AM by  Erhard Mikulik [Paessler Support]



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.