New Question
 
 
PRTG Network Monitor

Intuitive to Use.
Easy to manage.

200.000 administrators have chosen PRTG to monitor their network. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free PRTG
Download >>

 

What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general. You are invited to get involved by asking and answering questions!

Learn more

 

Top Tags


View all Tags


Missing Ticket Menu

Votes:

0

Your Vote:

Up

Down

I had created a user and assigned under a group with Ticketing access right, but the ticket menu is missing when login with the new user account.

If I enable this user as administrator, then the menu appears.

prtg tickets user-account

Created on Sep 11, 2017 2:39:10 AM by  Eddy Ooi (0) 2



5 Replies

Votes:

0

Your Vote:

Up

Down

Hi there,

Please make sure that the "Members can use the Ticket System" option is enabled in the User Group settings under "Setup > System Administration > User Groups". Is this option enabled?

Best regards.

Created on Sep 11, 2017 11:05:11 AM by  Dariusz Gorka [Paessler Support]



Votes:

0

Your Vote:

Up

Down

Hi,

Yes this option already enabled. The only thing can work is set the user as admin right.

Thanks.

Created on Sep 11, 2017 2:51:21 PM by  Eddy Ooi (0) 2



Votes:

0

Your Vote:

Up

Down

Hi there,

Unfortunately, I am unable to reproduce this issue. What version of PRTG are you currently using?

Additionally, is the user only member of one group or multiple? Please check if the Primary Group of the user also has the Ticket option enabled.

Best regards.

Created on Sep 12, 2017 7:53:06 AM by  Dariusz Gorka [Paessler Support]



Votes:

0

Your Vote:

Up

Down

My version is 17.3.32.2339 x64

Yes user only assigned Primary Group.

You can try with following

Setting for Group Administrative Rights = No Ticket System Access = Member can use the Ticket System

Created on Sep 12, 2017 3:36:20 PM by  Eddy Ooi (0) 2

Last change on Sep 13, 2017 3:39:55 AM by  Felix Saure [Paessler Support]



Votes:

0

Your Vote:

Up

Down

Hi there,

Unfortunately, the provided login details do not work. Please contact es via email and forward us new credentials:
Mail: [email protected]
Subject: PAE924112

Best regards.

Created on Sep 13, 2017 7:15:33 AM by  Dariusz Gorka [Paessler Support]



Please log in or register to enter your reply.


Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.