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Collect System Model, Serial Number and F/W Version



Accidentally "unsubscribed" from previously named topic with the following subject:

Looking for a simple way to query static information using OIDs without using the Custom String sensor. It would be great to have a window that lists specific information such as: Make, Model, Serial Number, F/W Version, etc.

I received a response to my previous topic that said:

"The System Information is a relatively new feature to PRTG. We are still working on adding more capabilities to it. At this time, any information like what you are asking about would be under the System field on that tab.

What kind of device are you using that isn't showing you the information you're looking for? "

To which I reply: I don't see a "System" Field on any tab. From the "Devices" tab, I see Overview, <graph tabs>,alarms, logs, settings, notifications, comments and History.

Is this a tab that I can add in?

firmware model serial-number

Created on Oct 24, 2017 2:11:28 PM

3 Replies




If you give PRTG Windows or SNMP credentials, it will attempt to gather System Information, and show them on the System Information tab. This is only available at the device level.

You should see a tab called System Information at the device level that will contain all the information it can gather from the device.

For SNMP it will only collect System data.

Created on Oct 25, 2017 8:52:04 AM by  Benjamin Day [Paessler Support] (1,441) 2 1



That is the problem: i am not seeing a "System" tab on the device. I listed the tabs I see above.

Created on Oct 25, 2017 7:23:47 PM



Daric, you should be seeing a System Information tab.

It will be in the same line as Overview, 2-Day, 30-Day, 365-Day, etc...

Created on Mar 14, 2018 11:04:46 PM by  Benjamin Day [Paessler Support] (1,441) 2 1

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.