What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general. You are invited to get involved by asking and answering questions!

Learn more

PRTG Network Monitor

Intuitive to Use. Easy to manage.
More than 500,000 users rely on Paessler PRTG every day. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free Download

Top Tags


View all Tags

Offline activation prtg

Votes:

0

Your Vote:

Up

Down

I am trying to activate the trail version of prtg network monitor, offline. I have entered the given information at https://www.paessler.com/activation.

License Ownerprtgtrail
License Key"the key I have received when downloading the installer"
System ID"the ID I have received from the software"

This returns "License and owner do not match". To my knowledge the owner is supposed to be prtgtrail? And if uploading the received file with this data could be a solution, I can't find the option to upload this file at https://www.paessler.com/activation.

Am I doing something wrong?

Best regards, Vincent van Pijlen

activation offline prtg

Created on Nov 6, 2017 10:10:25 AM by  vincentvp (0) 1

Last change on Nov 6, 2017 1:46:25 PM by  Luciano Lingnau [Paessler]



1 Reply

Accepted Answer

Votes:

0

Your Vote:

Up

Down

Hey Vincent,

Please use prtgtrial instead of prtgtrail as license owner name.

The activation should work afterwards.

Best regards,
Sven

Created on Nov 6, 2017 10:25:33 AM by  Sven Roggenhofer [Paessler Technical Support]

Last change on Nov 6, 2017 10:26:26 AM by  Sven Roggenhofer [Paessler Technical Support]



Please log in or register to enter your reply.


Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.