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Offline activation prtg

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I am trying to activate the trail version of prtg network monitor, offline. I have entered the given information at https://www.paessler.com/activation.

License Ownerprtgtrail
License Key"the key I have received when downloading the installer"
System ID"the ID I have received from the software"

This returns "License and owner do not match". To my knowledge the owner is supposed to be prtgtrail? And if uploading the received file with this data could be a solution, I can't find the option to upload this file at https://www.paessler.com/activation.

Am I doing something wrong?

Best regards, Vincent van Pijlen

activation offline prtg

Created on Nov 6, 2017 10:10:25 AM

Last change on Nov 6, 2017 1:46:25 PM by Luciano Lingnau [Paessler]



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Accepted Answer

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Hey Vincent,

Please use prtgtrial instead of prtgtrail as license owner name.

The activation should work afterwards.

Best regards,
Sven

Created on Nov 6, 2017 10:25:33 AM by Sven Roggenhofer [Paessler Technical Support]

Last change on Nov 6, 2017 10:26:26 AM by Sven Roggenhofer [Paessler Technical Support]




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