We will open a ticket in another external tciket tool (CA SDM).
How should this be done in the PRTG?
Will we have to execute trigger calling a call system API, passing the PRTG variables? Is there any documentation to support us?
When we close the ticket in the external ticket tool, we want the alarm to be closed too. That is, in the ticket tool I will need to pass an API call to close the alarm. It is possible?