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How can I use the API and editticket >

Votes:

0

Hello,

I want to edit a ticket thru the API, however, I can't find any documentation about it. Could somebody please clearify this to me ?

Thanks, Peter

api prtg ticket

Created on Dec 11, 2017 10:27:42 AM



5 Replies

Votes:

0

Hi Peter,

Unfortunately, Tickets can only be modified via the actual PRTG calls:

Create a new ticket /addticket.htm?id=new&subject=<subject>&assigned=<user or group id>&priority<1-5>&objectid=<corresponding object>&content=<description>&targeturl= Response the ID of the newly created ticket

Add a comment to a ticket /editticket.htm?id=1464&content=<comment>&subject=<subject>&assigned=<user or group id>&priority=<1-5> Response OK (if it worked and there was a matching ticket)

Kind regards,
Stephan Linke, Tech Support Team

Created on Dec 11, 2017 9:56:58 PM by Stephan Linke [Paessler Support]

Last change on Dec 11, 2017 9:57:20 PM by Stephan Linke [Paessler Support]



Votes:

0

Hello Stephan,

Thank you very much. Is there a way (API or a PRTG call) to get all the tickets with a status NOT equal to Resolved ?

Best, Peter

Created on Dec 12, 2017 9:20:31 AM



Votes:

0

Hi Peter,

Please check out <your-prtg>/api.htm?tabid=3 - within the query builder, as there's an option for tickets. You can filter them with the filters in the Sorting and Advanced Filtering table :)

Kind regards,
Stephan Linke, Tech Support Team

Created on Dec 12, 2017 9:38:34 AM by Stephan Linke [Paessler Support]



Votes:

0

Hello Stephan,

Thanks, last question. Is there a way to get a notification pushed (not email) from the ticketsystem when a status of a ticket has changed ?

Thanks, Peter

Created on Dec 12, 2017 9:41:09 AM



Votes:

0

I'm afraid there's no option for that - sorry :(

Kind regards,
Stephan Linke, Tech Support Team

Created on Dec 12, 2017 9:55:08 AM by Stephan Linke [Paessler Support]




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