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PRTG Network Monitor

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PRTG is creating tickets regarding

Value lookup file "C:\Program Files (x86)\PRTG Network Monitor\lookups\prtg.standardlookups.dell.equallogic.powersupplystatus.ovl" could not be loaded (List index out of bounds (0)) And other Dell hardware related ovi's how can this be resolved?

re-open-tickets system-health tickets

Created on Dec 19, 2017 11:45:36 AM

1 Reply



Hi there,

It seems that the default lookups are somehow corrupted. Please forward us affected lookup files that are listed in the ticket. You can find them on the Core Server under "C:\Program Files (x86)\PRTG Network Monitor\lookups\". Please forward them with a brief description, a screenshot of the ticket and the affected lookup file to [email protected].

Best regards.

Created on Dec 19, 2017 9:02:41 PM by  Dariusz Gorka [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.