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PRTG Network Monitor

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nonexistent sensors

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Hi, I ran into a problem: PRTG think, i'm using about 2000 sensors, but fact is that i'm using aboout 20-30 sensors. Whats wrong?

hidden prtg sensors

Created on Jan 9, 2018 3:15:48 PM



11 Replies

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Hi Posix,

What particular PRTG version are you working with?

Kind regards,
Stephan Linke, Tech Support Team

Created on Jan 9, 2018 4:20:41 PM by Stephan Linke [Paessler Support]



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Hi, i'm use PRTG Network Monitor 17.3.33.2830 x64

Created on Jan 12, 2018 3:47:45 PM



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That's weird - could you provide us with a support bundle via Setup | Contact Support and refer to this thread? We'll then take a look at the status page and the server logs.

Kind regards,
Stephan Linke, Tech Support Team

Created on Jan 15, 2018 7:32:06 AM by Stephan Linke [Paessler Support]



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I make a feedback, as you tell.

Created on Jan 16, 2018 2:13:04 PM



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Seemingly, there are that many sensors configured. You just don't see them in your start page. Please navigate to https://10.6.131.28/group.htm?id=0&tabid=1 to see the tree, including the sensors.

Kind regards,
Stephan Linke, Tech Support Team

Created on Jan 17, 2018 8:43:07 AM by Stephan Linke [Paessler Support]



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Hi, in tree i can see only about 20 sensors: Tree what i am doing wrong?

Created on Jan 17, 2018 10:38:08 AM



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Even with this URL? Is any of the branches folded, i.e. preceeded with a little plus? Do you see the sensors when you click it?

Created on Jan 17, 2018 11:07:42 AM by Stephan Linke [Paessler Support]



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Hi, you can see screenshot of my tree here: https://ibb.co/dHUYcR As you can see, i've expanded all nodes. I try to use link you send me before and can't see any hidden sensors, i have the same result.

Created on Jan 18, 2018 11:45:12 AM



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Do you see these sensors when you click Sensors in the menu bar? To be honest, I've never seen this :)

Kind regards,
Stephan Linke, Tech Support

Created on Jan 19, 2018 8:07:36 AM by Stephan Linke [Paessler Support]



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Yes, in "Sensors" tabs i can see all sensors. Thanks. Why these sensors do not displayed in device tree?

Created on Jan 19, 2018 4:05:50 PM



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That, I'm unsure of - can you open up the devices these sensors reside on? Or do you get an error?

Kind regards,
Stephan Linke, Tech Support Team

Created on Jan 22, 2018 7:39:31 AM by Stephan Linke [Paessler Support]

Last change on Jan 22, 2018 7:39:37 AM by Stephan Linke [Paessler Support]




Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.