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nonexistent sensors

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Hi, I ran into a problem: PRTG think, i'm using about 2000 sensors, but fact is that i'm using aboout 20-30 sensors. Whats wrong?

hidden prtg sensors

Created on Jan 9, 2018 3:15:48 PM by Posix86749 (0) ●1



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Hi Posix,

What particular PRTG version are you working with?

Kind regards,
Stephan Linke, Tech Support Team

Created on Jan 9, 2018 4:20:41 PM by Stephan Linke [Paessler Support]



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Hi, i'm use PRTG Network Monitor 17.3.33.2830 x64

Created on Jan 12, 2018 3:47:45 PM by Posix86749 (0) ●1



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That's weird - could you provide us with a support bundle via Setup | Contact Support and refer to this thread? We'll then take a look at the status page and the server logs.

Kind regards,
Stephan Linke, Tech Support Team

Created on Jan 15, 2018 7:32:06 AM by Stephan Linke [Paessler Support]



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I make a feedback, as you tell.

Created on Jan 16, 2018 2:13:04 PM by Posix86749 (0) ●1



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Seemingly, there are that many sensors configured. You just don't see them in your start page. Please navigate to https://10.6.131.28/group.htm?id=0&tabid=1 to see the tree, including the sensors.

Kind regards,
Stephan Linke, Tech Support Team

Created on Jan 17, 2018 8:43:07 AM by Stephan Linke [Paessler Support]



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Hi, in tree i can see only about 20 sensors: Tree what i am doing wrong?

Created on Jan 17, 2018 10:38:08 AM by Posix86749 (0) ●1



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Even with this URL? Is any of the branches folded, i.e. preceeded with a little plus? Do you see the sensors when you click it?

Created on Jan 17, 2018 11:07:42 AM by Stephan Linke [Paessler Support]



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Hi, you can see screenshot of my tree here: https://ibb.co/dHUYcR As you can see, i've expanded all nodes. I try to use link you send me before and can't see any hidden sensors, i have the same result.

Created on Jan 18, 2018 11:45:12 AM by Posix86749 (0) ●1



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Do you see these sensors when you click Sensors in the menu bar? To be honest, I've never seen this :)

Kind regards,
Stephan Linke, Tech Support

Created on Jan 19, 2018 8:07:36 AM by Stephan Linke [Paessler Support]



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Yes, in "Sensors" tabs i can see all sensors. Thanks. Why these sensors do not displayed in device tree?

Created on Jan 19, 2018 4:05:50 PM by Posix86749 (0) ●1



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That, I'm unsure of - can you open up the devices these sensors reside on? Or do you get an error?

Kind regards,
Stephan Linke, Tech Support Team

Created on Jan 22, 2018 7:39:31 AM by Stephan Linke [Paessler Support]

Last change on Jan 22, 2018 7:39:37 AM by Stephan Linke [Paessler Support]



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