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Version 18 upgrade - Core service won't start

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HI, I upgraded to 18.1.36.3728 yesterday, now the Core service won't start, anyone else having this issue? Installation had been running for fine for 18 months with no issues, this upgrade seems to have killed it. I was on 17.2 (I think..), Win 10.

core-server prtg start-failure

Created on Jan 10, 2018 9:24:57 AM



3 Replies

Votes:

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Hi,

Please forward us a Support Bundle including the system log files for further analysis.

This can be done via the "Contact Support" ribbon in the lower right corner of the web interface.

Thank you!

Created on Jan 10, 2018 4:56:34 PM by Andreas Günther [Paessler Support]



Votes:

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I've managed to sort this now. Basically involved completely cleaning all traces of previous installation, and reinstalling version 18. Error was something along lines of 'core service couldn't start in a timely manner'. Wasn't a big install, so was able to set up node monitoring again fairly easily. PRTG logs didn't really show much at all, but Windows app logs were showing 'application fault' errors.

Created on Jan 11, 2018 9:14:10 AM



Votes:

0

Hi,

Great! Thank you for your reply.

Created on Jan 11, 2018 9:58:58 AM by Andreas Günther [Paessler Support]




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