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prtg 7.3.5.5802 and snmp bandwidth usage of cisco routers

Votes:

0

Hi!

I try to set up free edition of PRTG version 7.3.5.5802.

I set up cisco router and ping probe worked perfectly. Then I decided to get interface bandwidth usage via snmp. I chose SNMP -> SNMP library -> Cisco-interfaces.iodlib and got following:

Sorry, the scan for available monitoring items has failed!
Error Message:"No available interfaces on this device (code: PE049)"

In the router I set up "debug snmp packet" with following output:

035864: Aug 13 15:18:22.539  SNMP: Packet received via UDP from 10.1.12.37 on BVI230
035865: Aug 13 15:18:22.539 SNMP: Get request, reqid 30705, errstat 0, erridx 0 
 ifNumber.0 = NULL TYPE/VALUE
035866: Aug 13 15:18:22.539 SNMP: Response, reqid 30705, errstat 2, erridx 1 
 ifNumber.0 = NULL TYPE/VALUE
035867: Aug 13 15:18:22.543 SNMP: Packet sent via UDP to 10.1.12.37
035868: Aug 13 15:18:22.543 SNMP: Packet received via UDP from 10.1.12.37 on BVI230
035869: Aug 13 15:18:22.543 SNMP: Get-next request, reqid 30706, errstat 0, erridx 0 
 ifIndex = NULL TYPE/VALUE
035870: Aug 13 15:18:22.555 SNMP: Response, reqid 30706, errstat 2, erridx 1 
 ifIndex = NULL TYPE/VALUE
035871: Aug 13 15:18:22.555 SNMP: Packet sent via UDP to 10.1.12.37
035872: Aug 13 15:18:22.559 SNMP: Packet received via UDP from 10.1.12.37 on BVI230
035873: Aug 13 15:18:22.559 SNMP: Get-next request, reqid 30707, errstat 0, erridx 0 
 ifType = NULL TYPE/VALUE
035874: Aug 13 15:18:22.567 SNMP: Response, reqid 30707, errstat 2, erridx 1 
 ifType = NULL TYPE/VALUE
035875: Aug 13 15:18:22.567 SNMP: Packet sent via UDP to 10.1.12.37

As you see, all addresses, community are correct.

What did I do wrong? In previous version of PRTG this stuff worked without such troubles. Please, help me.

Maxim

cisco prtg snmp

Created on Aug 13, 2010 9:43:27 AM

Last change on Aug 13, 2010 11:27:25 AM by Daniel Zobel [Product Manager]



3 Replies

Votes:

0

Dear Maxim,

does it work if you try adding a "normal" SNMP Traffic Sensor to this device (in PRTG)?

Best Regards.

Created on Aug 16, 2010 11:18:04 AM by Torsten Lindner [Paessler Support]



Votes:

0

Dear Torsten,

I tried "normal" SNMP traffic sensor too. With the same result - No available interfaces. I decided to downgrade version. And I installed version 7.2.1.4722 with exactly the same result. After that I downgraded to version 7.0.9.2051. And the last version works perfectly. This version allows to add sensor and with SNMP Traffic sensor type and with Cisco-interfaces.iodlib.

Hope this helps you.

Maxim

Created on Aug 16, 2010 11:28:09 AM



Votes:

0

Dear Maxim,

if you can add a sensor with PRTG 7.0.9, it really should also work with 7.3.x. Please check if the correct SNMP Settings (Version, Port, 32/64bit, Single/Mulit-Get) are applied or if changing those settings ("SNMP Compatibility Options") does help.

Best Regards.

Created on Aug 17, 2010 3:13:04 PM by Torsten Lindner [Paessler Support]




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