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SNMP trap receiver timezone in custom email messages

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Hi, I'm testing out the snmp trap receiver in PRTG. So far I've got it working well. Only issue I'm seeing is in the notification email. When using the place holder %traperrors it gives a long list of details including the date and time the trap was received. I've changed the user's timezone to the desired timezone, but the time has not changed to reflect that. Is there a way to control this? I'm wondering if it's just pulling the system time from the probe machine.

custom-email-message snmp-traps timezone

Created on Jan 15, 2018 8:28:16 PM by  dgibb2000 (0) 1



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The time should be disclosed in UTC time - does that match? Regardless of the timezone configured,
PRTG won't convert them.


Kind regards,
Stephan Linke, Tech Support Team

Created on Jan 15, 2018 9:05:08 PM by  Stephan Linke [Paessler Support]



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Its coming up as central time (which is where the probe is as well as the core server). The device and users are in eastern time so I'm trying to get them to match up.

Created on Jan 15, 2018 9:15:41 PM by  dgibb2000 (0) 1



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My bad - it's always the server time, no way to convert it I'm afraid.


Kind regards,
Stephan Linke, Tech Support Team

Created on Jan 15, 2018 9:23:34 PM by  Stephan Linke [Paessler Support]



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.