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After update to version 18.1.36.3738 it stopped working

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After the update to mentioned version de program stopped working. The services are stopped and can't be restarted. When I try to start the program I get the popup: "getItem: list index out of bounds (%d)" What can I do now to solve this problem?

18-1-36-3738 prtg update

Created on Jan 18, 2018 8:28:59 AM by  donzellg (0) 1



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Hi there,

Please use PRTG Administration Tool on the PRTG server to send us logs and enter PAE982978 as ticket id in the form before submitting.

Thank you & kind regards,

Erhard

Created on Jan 18, 2018 12:04:42 PM by  Erhard Mikulik [Paessler Support]

Last change on Jan 18, 2018 12:05:16 PM by  Erhard Mikulik [Paessler Support]



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Hi Erhard,

When I try to send the log to you I got the next popup error: ftp: Errorwhile connecting to ftps.support.paessler.com: SSL is not available on this server http: Error while connecting to https://shop.paessler.com: Could not load SSL library.

What can I do to solve that problem?

Kind regards Bob

Created on Jan 19, 2018 8:06:53 AM by  donzellg (0) 1



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Hi Bob,

I've just sent you an email with instructions how to retrieve and upload the logs manually to our FTP.

Kind regards,

Erhard

Created on Jan 19, 2018 8:21:17 AM by  Erhard Mikulik [Paessler Support]



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Same issue (maybe?) here.

3/2/2018 12:26:20 PM Activation Done Failed to establish secure connection Could not load SSL library. 3/2/2018 12:26:20 PM Verify Error (Error Loading Crypto Lib: Could not load C:\Program Files\PRTG Network Monitor\libeay32.dll(The specified module could not be found)) (Failed to establish secure connection Could not load SSL library.)... 3/2/2018 12:26:20 PM PRTG Network Monitor 18.1.37.12158 Core Server is running a classic license. 3/2/2018 12:26:20 PM Startup: Loading Configuration File: C:\ProgramData\Paessler\PRTG Network Monitor\PRTG Configuration.dat 3/2/2018 12:26:24 PM Startup: Loading Configuration File: Error (Could not init crypto provider: Could not load ssl lib)

Created on Mar 2, 2018 6:32:58 PM by  shermanS1T (10)



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Hi shermanS1T,

I'll send you an email shortly with further details.

Kind regards,

Erhard

Created on Mar 5, 2018 8:01:10 AM by  Erhard Mikulik [Paessler Support]



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I have the same problem how do i fix this ?

Verify Error (Error Loading Crypto Lib: Could not load C:\Program Files (x86)\PRTG Network Monitor\64 bit\libeay32.dll

Created on Jun 6, 2018 1:36:08 PM by  Larsdemo (0)



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Hello Larsdemo,

The last user who had this issue ran PRTG on Windows 2008, maybe that's the case with you as well. If not, please download the latest installer and run it manually once again. In case you still encounter the issue, please contact us by email ([email protected]).

Kind regards,

Erhard

Created on Jun 6, 2018 1:54:52 PM by  Erhard Mikulik [Paessler Support]



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Thanks for the help all works again !

Created on Jun 6, 2018 2:31:40 PM by  Larsdemo (0)



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.