New Question
 
 
PRTG Network Monitor

Intuitive to Use.
Easy to manage.

200.000 administrators have chosen PRTG to monitor their network. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free PRTG
Download >>

 

What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general. You are invited to get involved by asking and answering questions!

Learn more

 

Top Tags


View all Tags


Prtg version 14 cannot update to new version

Votes:

0

Your Vote:

Up

Down

I have prtg version 14 and it has license. I want up to version 18 but i can't. Please help me!

prtg prtg-license snmp

Created on Jan 29, 2018 4:19:44 AM by  Long (0) 1



1 Reply

Votes:

0

Your Vote:

Up

Down

Hello Long,

As you have valid maintenance, simply use the auto-update function of PRTG which will install an intermediate version first before continuing with the update to the latest version.

If you encounter any problems, kindly open a support ticket and forward us the last six digits of your license key which allows us to check the current status of your license in our system.

Best regards,
Sven

Created on Jan 29, 2018 6:54:33 AM by  Sven Roggenhofer [Paessler Technical Support]



Please log in or register to enter your reply.


Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.