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Prtg version 14 cannot update to new version



I have prtg version 14 and it has license. I want up to version 18 but i can't. Please help me!

prtg prtg-license snmp

Created on Jan 29, 2018 4:19:44 AM

1 Reply



Hello Long,

As you have valid maintenance, simply use the auto-update function of PRTG which will install an intermediate version first before continuing with the update to the latest version.

If you encounter any problems, kindly open a support ticket and forward us the last six digits of your license key which allows us to check the current status of your license in our system.

Best regards,

Created on Jan 29, 2018 6:54:33 AM by  Sven Roggenhofer [Paessler Technical Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.