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Offline licence activation after version update?

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I installed 18.1 over my current 17.1 installation of PRTG. After then install and reboot i was asked to verify my licence. The server does not have internet access so I selected offline verification. After generating the activation file I copied the contents back on the licence page. I clicked the button to verify the licence but nothing happened.

I had to roll back to 17.1 and still have not successfully updated my version. My maintenance plan does not expire until 10/2018.

activation new-version offline

Created on Feb 14, 2018 9:11:25 PM



1 Reply

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Hi there,

Please send us an email about the issue to [email protected] and your license key (last 6 digits suffice).

Kind regards,

Erhard

Created on Feb 15, 2018 11:04:04 AM by Erhard Mikulik [Paessler Support]




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