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Disable Down (Partial) status

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We are looking for a way to disable the "Down (Partial)" status. It's causing false-positives and confusion for users, so our users start to ignore the status.

A sensor should go to "Down" when the master node says is down, regardless of the fail-over node saying it's "Up".

Is it possible to disable "Down (Partial)"?

cluster down-partial sensor-status

Created on Feb 15, 2018 10:57:04 AM by  SvenVW (0) 1



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Hi Sven,

It's not possible to disable the down partial state. Either resolve the issue, remove the sensor from the cluster node, or switch to a non-clustered environment :)


Kind regards
Stephan Linke, Tech Support Team

Created on Feb 15, 2018 11:50:20 AM by  Stephan Linke [Paessler Support]



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Is there another setup possible, to have fail-over without both nodes monitoring? So if only if the master fails, the second node takes over?

Created on Feb 15, 2018 11:57:46 AM by  SvenVW (0) 1



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Or is there a way to let "Down (Partial)" sensors appear as green in a map instead of red?

Created on Feb 15, 2018 12:53:46 PM by  SvenVW (0) 1



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No and no - sorry :)


Kind regards
Stephan Linke, Tech Support Team

Created on Feb 15, 2018 12:59:12 PM by  Stephan Linke [Paessler Support]

Last change on Feb 15, 2018 12:59:20 PM by  Stephan Linke [Paessler Support]



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I'm afraid I already know the answer :), but are there any plans to implement more (supported) customization in future versions of PRTG?

A lot of people seem to ask for such features, but the alternatives I found seem to unsupported and deprecated: https://kb.paessler.com/en/topic/77998-customizing-the-prtg-web-interface-sunburst-gauges-sensors

The "styles_custom_v2.css"-file also mentions it won't be supported anymore in the future. Can you tell if this will be in the near future or if this is still a long time away?

Created on Feb 15, 2018 3:20:37 PM by  SvenVW (0) 1



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In fact, we're actually want to step down from helping with customizations as it is really time intensive to support and makes keeping track of changes even harder:

  1. Is this from us or did the customer change this?
  2. Is this actually causing the problem?).
    It won't be removed in the near future, but even if it is - it's rather easy to reimplement by adding @import url("base.css"); ...to the base CSS and add your modifications accordingly.

Kind regards,
Stephan Linke, Tech Support Team

Created on Feb 16, 2018 7:25:36 AM by  Stephan Linke [Paessler Support]



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