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Update has broken PRTG



This morning, I updated to the contemporary release of PRTG. This is something I do with fair regularity - the last installation would not have been more than a month or two old.

For the first time ever, the service has not restarted and refuses to start.

If you can provide me with a Ticket ID, I will send the logs through.


auto-update broken service-stopped

Created on Feb 20, 2018 12:27:46 PM

1 Reply



Hi Richard,

Try running the installer again manually and make sure to disable an eventually existing anti-virus on the host. Latest installer can be retrieved with this link manually.

If you still need to send logs after running the installer manually and restarting, please use PAE998655 as ticket id.

Kind regards,


Created on Feb 20, 2018 2:38:00 PM by  Erhard Mikulik [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.