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Ticket system with multiple customers and the view of customers



I have some questions about the ticket system:

I know that it is possible to create groups in PRTG and that those groups can only view devices or Auto-Discovery groups that they have the correct rights for, but does this also apply to the ticket system?

In a situation where a customer wants to make their own ticket, will they only see tickets related to their networks or groups?

Is it possible to use e-mails to send tickets to another ticket system? This could be used to avoid having multiple ticket systems if there is already one in use like Topdesk.

Can the ticket system be used for the view of a customer where the customer can see open tickets, who the ticket is assigned to etc?

groups tickets view

Created on Mar 9, 2018 9:31:16 AM

1 Reply



Hi there,

This is the case yes. Additionally, users will only be able to create tickets for device they have rights for.

Best regards.

Created on Mar 13, 2018 8:25:11 PM by  Dariusz Gorka [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.