What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general.

Learn more

PRTG Network Monitor

Intuitive to Use. Easy to manage.
More than 500,000 users rely on Paessler PRTG every day. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free Download

Top Tags


View all Tags

Core service will not start

Votes:

0

I just applied the update to 18.1.38 from 18.1.37 and the core service will not start. All was fine prior to the update. I do not see any reason in the event viewer. All I see in the log is

Startup: Starting Core Server: PRTG Network Monitor 18.1.38.11934 x64 ID: -1000

It does not start.

Any ideas?

core-service error upgrade

Created on Mar 12, 2018 5:24:31 PM



2 Replies

Votes:

0

Hello there,

Please download the latest stable version manually from here: https://downloads.paessler.com/prtg/prtg.zip

Disable an eventually existing antivirus temporarily and run the installer then manually. After rebooting PRTG should be coming back up again.

Kind regards,

Erhard

Created on Mar 12, 2018 7:31:54 PM by Erhard Mikulik [Paessler Support]



Votes:

0

To close this out, I reinstalled the base program and all is well now.

Created on Mar 12, 2018 7:32:53 PM




Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.