Since updating to 18.1.38.xxx+, our alarms will no longer self acknowledge after shooting off an e-mail to our ticketing system. Is there a setting I am missing, or was the behavior of this changed? Previously, Sensor A alarms, after 5 minutes if it does not clear an e-mail is sent to our ticking system. As soon as the e-mail is sent, Sensor A automatically enters acknowledged state. As of now, it remains as an active alarm even after the e-mail is sent and I have to manually acknowledge the alarm indefinitely.
Alarms no long automatically acknowledge