Hello there,
we appreciate your contact.
The only way to have this "working" is to actually configure incremental limits in the "Matches" channel of the sensor. This has to be done manually every-time the number increases, so that PRTG stops alerting because of let's say "3" matches and then alerts again when the 4th match comes up. But this isn't very high tech and you may encounter issue when the log rolls over, since the number of matches would then decrease.
For monitoring "Custom" software/applications/services, it usually makes more sense to write a custom-script. Have this script parse the log and for example, alert if there has been a "Disconnect" entry over the last 12 hours or 24 hours. This way, the sensor will "heal" automatically after a maximum period of 12 or 24 hours.
This sort of logic is not possible directly within the File content sensor
You can find custom-script examples here on the KB:
Best Regards,
Luciano Lingnau [Paessler Support]
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