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Public map not loading after some time.



I use a public map to view and control my network but have a strange problem.

If I logout from the server "web gui" the public map fails to load entirely after some time (as if the PRTG server was down). If I just open the "login-in screen" from a browser without logging in, the map tries to load but I get a "Map Refresh Failed" in a red box. If I then login to the server, the map loads as normal and refreshes as it should.

It will continue to work as long as I'm logged into the server from a browser, but if I logout the same problem starts again after some time...

I'm running version on a Microsoft Hyper-V Server 2016.

map prtg refresh

Created on Mar 18, 2018 4:02:49 PM

1 Reply




thank you for the KB-Post. Can you please send us a screenshot showing the full settings of the Map and one screenshot showing the full error message via email to [email protected]?

best regards.

Created on Mar 19, 2018 12:48:27 PM by  Torsten Lindner [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.