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Turn off Alerts when No Data is Being Shown

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I have an issue where I have created a Windows Process sensor to follow how many instances we have open of a particular executable. The thing is there are times when the executable isn't open in any instance. I noticed that when it cannot find the executable is shows a red "Down" status for the sensor and No Data. I was wondering if there's a way we can set it so that it's still in the green "Up" state even when there's no data to be shown. I want to avoid setting up "acknowledged" down states. I'm open to trying a different sensor if need be. I just need one where the instances are still being shown and when there's "No Data" or no instances it's still shows as "Up".

channel-configuration custom-sensor prtg sensor

Created on Mar 28, 2018 10:47:44 PM by  MOMeara (1) 1



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There is an option 'Limits' in channel setting. Check it, maybe it's configured for Error when quantity of instance is 0.

Created on Mar 30, 2018 4:45:21 AM by  Nadia (0)



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I am afraid there is no proper way implementing this the way you want it.


Kind regards
Andreas Günther, Technical Support

Created on Mar 30, 2018 7:52:28 AM by  Andreas Günther [Paessler Support]



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.